Customer Service Administrator

7 months ago

Oldham, United Kingdom Sunbelt Rentals Careers Full time

**About The Role**:
CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. You’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
- We have an exciting new role for a Customer Service/ Internal Account manager who will be integral to the success of our national sales strategy, ensuring that we have a consistent, joined-up approach to managing our customer base. In the role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. It will be your remit to develop revenue growth with smaller new and existing customers,
- Your key objectives will be to ensure that:
- You build relationships with the regional customer
- Being the first point of contact for customers ensuring their queries are answered in a timely manor
- Converting queries into sales.
- Role will be office based at Ram Mill, Chadderton, 1 day per week home working

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

**About You**:
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in the role you will bring the following skill-set and behaviours
- A successful proven track record in customer relationship management or telesales expertise
- The motivation, ambition and resilience to 'Make things Happen’ in a fast-paced environment - to ensure our plans are created and delivered in line with stakeholder expectations
- A flexible and "can do" attitude.
- Ability to assess data and identify trends and potential relationship or customer development opportunities
- A customer-centric approach with experience of delivering an exceptional customer experience
- A natural relationship builder with a collaborative style. You’ll be able to engage with new prospects easily
- Excellent communication and influencing skills
- Well organised with good planning skills

**About Us**:
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

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