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Customer Service and Administration Specialist

2 months ago

Oldham, Oldham, United Kingdom Markerstudy Group Full time

We are seeking a highly motivated Customer Service and Administration Specialist to join our team at Auto Windscreens Oldham Service Centre. The successful candidate will be responsible for completing general office tasks, providing support to colleagues and customers, and ensuring the efficient running of the network scheduling system.

About Us:

Auto Windscreens is one of the UK's fastest growing and leading automotive glazing companies. We put innovation at the heart of our business and are committed to delivering exceptional customer service.

Your Role:

  • Complete general office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring high compliance with all tasks.
  • Provide help and support to all colleagues and customers both internally and externally.
  • Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor and the Service Centre Manager.
  • Provide operational information and feedback to relevant management teams.
  • Liaise closely through clear and timely communication with external customers, Technicians and field management.
  • Assist with controlling and replenishing the consumable stocks for the Service Centre.
  • Ensure Health and Safety processes are adhered to on all occasions.

Requirements:

  • Able to work on own initiative and as part of a team.
  • Excellent communication skills both face-to-face and via the telephone.
  • Able to demonstrate a good level of competence in planning and organizing own workload.
  • Flexible approach to work demands.
  • Proactive self-motivator and able to work on own initiative.

Benefits:

This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including opportunities for career development and progression.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today to find out more about this exciting opportunity.