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Band 3 Service Coordinator

4 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are looking to recruit a highly motivated, reliable, enthusiastic Imaging Bookings Coordinator to join the Radiology Department at Heartlands Hospital and the Community Diagnostic Centre (CDC) The BHH/CDC offers diagnostics services to UHB patients, and you must be able to engage positively with patient and colleagues.

This post is full time (37.5 hours) and a 12-month fixed term or secondment role with potential to become permanent.

Imaging Service (Heartlands) and CDC operates Monday - Sunday, 8:00am - 8pm.

Flexible working is required covering a 7-day service across 5 days, 37.5 hours per week. This role will involve weekend work and the Bank holidays on a rotational basis.

The Imaging Directorate provides 24/7 service delivery and has an established track record of service re-design and transformation. This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first-class service.

**Main duties, tasks & skills required**:

- Responsible for ensuring that a professional, comprehensive administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all diagnostic radiology requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols. The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of diagnostic pathways.
- You will be multi-skilled, able to follow appointment booking templates and have an understanding of capacity and demand issues.
- You will be required to rotate through all areas of diagnostic imaging. This will include, but is not limited to: Ultrasound, MRI, CT, Interventional Radiology Day Unit, X-ray, and DEXA. Flexibility will be key in supporting the department to meet the needs of the service.
- As we work across all communities within Birmingham and Solihull, you'll be approachable, reliable, and able to build rapport with team members and visitors from a range of cultures and backgrounds.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9- 4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment

**Disclosure and Barring Service Check**: