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Band 3 Security Operations Coordinator
2 months ago
Position Overview
The individual in this role will ensure the effective operation of safety and security systems within the control room environment.
Acting as the primary point of contact for all visitors and service users, the post holder will manage all incoming telephone inquiries with professionalism, reflecting the core values of the organization and ensuring high standards of customer service for both internal and external stakeholders.
The successful candidate will possess (or be able to quickly acquire) a comprehensive understanding of local, organizational, and national policies and regulations that govern current operational practices within the control room.
Given that the control room serves as the central hub for monitoring all security systems and facilitating communication both internally and externally, it is imperative that the facility remains fully operational at all times.
Consequently, staff in the control room will be required to work various shift patterns to cover a 24-hour operational period, often as part of a team or independently with support from on-site personnel. This includes the necessity to work during nighttime hours, weekends, and public holidays.
The individual will also be required to complete training and become certified as a first aider to provide continuous first aid support throughout the service.
Key Responsibilities
Security Operations Coordinator
An exciting opportunity exists to join the Secure and Complex Care Programme as a Security Operations Coordinator Band 3 (£21,730 - £23,177).
Role Description and Essential Qualifications
We are seeking to recruit individuals to join our team responsible for the daily operational management of our control room. This position will be part of the Secure Services.
The ideal candidate will thrive in a challenging and dynamic environment, receiving support throughout their career within the Trust, including a thorough induction and ongoing professional development.
We are looking for candidates who are enthusiastic, self-driven, and efficient, capable of working collaboratively or independently.
Flexibility to work shifts across a 24-hour period, including nights, weekends, and public holidays, is essential.
The Trust is committed to enhancing diversity within its workforce and actively encourages applications from underrepresented groups, including individuals from minority backgrounds and those with experience in mental health or caregiving.
About Our Organization
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our dedicated team of 4,000 clinical and support staff is committed to improving mental health and well-being for the 70,000 individuals we serve annually. We offer a wide range of mental health services across Birmingham and Solihull, as well as specialized services on a national level. Our organization is also involved in medical, nursing, and psychology training and is recognized internationally for our contributions to research and innovation.
Our community is culturally diverse, with areas experiencing high levels of deprivation, leading to increased demand for our services and a commitment to ensuring equitable access to care. We are a compassionate, inclusive, and dedicated team working collaboratively to provide exceptional care to support our community. If you are seeking a workplace where you can make a meaningful impact on people's lives, we invite you to consider joining our team.
Job Responsibilities
For further details regarding the primary responsibilities, please refer to the attached job description and person specification.
Note: We are unable to support applications from individuals requiring sponsorship to work in the United Kingdom (UK).
Qualifications
Essential
Achieved GradeDesirable
Experience