Estates Administrator

4 months ago


London, United Kingdom Ballymore Group Full time

**Estate Administrator - Permanent - E14, Blackwall**

Hours: 40 per week, 08.30am - 17.30pm Monday to Friday

**Salary**: £27,000 to £30,000 dependant on skills & experience

**Duties & Responsibilities**
- To support the on-site management team with all administrational aspects of the development.
- Reporting into the Property Director (PD) and working with him/her to ensure the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants.
- To work closely and lead with the other administrators to ensure they are working in harmony and providing support to each other
- Responsible for recording relevant accurate information on the in-house database.
- Ensure that all move-in, move-out and other resident data is maintained in an efficient and timely manner and that adequate records are kept of all residents, apartments and registered vehicles. Treat all the information as confidential.
- Create welcome letters and packs for all new residents, advise the residents of the facilities available and any operational guidelines of the building. Ensure the information provided by the residents is accurately recorded on the database. Follow up with residents to ensure the necessary information is received.
- Design letter templates and forms for the team to use (in liaison with the Property Director) to ensure consistency when responding to enquiries/problems etc.
- Report and record any accidents in the accident book.
- Support the management team with building and maintaining good relationships with other on-site management teams, Ballymore Sales & Marketing, Completions and Construction departments as well as the Owners, Tenants, Managing Agents and Estate Agents.
- Assist the PD with complaints and any subsequent action in the timely manner and keep the PD informed of the progress.
- Assist with concierge cover and post room duties as and when required.
- Raise purchase orders, code orders and enter delivery note information obtaining the necessary approval from management. Ensure the correct process is adhered to at all times.
- Assist the PD with analysis of financial reporting
- Assist the PD with Payroll on a monthly basis, ensuring all data relating to payroll is received from the staff and logged for the month as required.

**Skills & Experience**
- Excellent computer skills, proficient in Outlook, Word, Excel and PowerPoint.
- Good communication skills (inc telephone manner) with the ability to deliver clear and concise information both verbally and written.
- Good organisational skills and strong attention to detail.
- Ability to multitask and work under pressure.
- Minimum of one-year administrational experience ideally in a service oriented environment.
- Experience of dealing with customer complaints and enquires.

Ballymore operates as an equal opportunities employer.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Administrative experience: 1 year (required)

Ability to Commute:

- London (required)

Work Location: In person


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