Customer Service Representative
3 months ago
**Essential Functions and Basic Duties**:
- Input and process orders & Applications into the company's Management and order processing system
- Research and respond to questions received from Consultants
- Research and respond to questions concerning shipments, returns, exchanges and backorders
- Provide information about company products, specials, marketing programs and business practices.
- Communicate with Customer Service Supervisor when inquires require escalation due to authorization limits or are problematic
- Recommend process improvements to increase Quality and Customer Satisfaction
- Other duties as assigned or required
**Essential Job Requirements**:
- Fluent English - German is a plus but not essential
- Computer skills, including Microsoft Word, Excel and Outlook programs
- Possess excellent verbal and written communication skills
- Committed to providing excellent customer service at all times and supporting our Clients/Consultants in their businesses
- Ability to navigate through multiple computer systems, both Windows and terminal-based
- Good grade GCSE's in English and Maths
**Performance Expectations**:
- Maintain an excellent record of punctuality and attendance
- Work a flexible schedule, and overtime hours when requested to do so
- Learn quickly, retaining and processing information efficiently
- Demonstrate professionalism and a positive, can-do attitude when dealing with customers and co-workers
- Perform as a team player in reaching team goals and departmental objectives
- Handling of incoming and outgoing mail
- You will be required to attend the Annual conference plus a further two training sessions throughout the Country each year
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
**Benefits**:
- Employee discount
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in Milton Keynes
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