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Customer Service Representative

3 months ago

Milton Keynes, United Kingdom Tsys Managed Services EMEA Full time
Customer Service Representative at TSYS Managed Services a Global payments company (TMS)
Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?
We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
Now offering an unsociable hour's allowance, please see benefits below
* Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
* Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
* Fully paid training provided on-site where applicable
* MediCash Healthcare Plan
* Pension (Employee 5% - Company 3% contributions)
* 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
* Option to buy additional leave
* Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
* Cycle to work scheme
* Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
* Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
* Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
* Bereavement Leave – (5 Days Leave at Full Pay)
* Dependent Leave – (2 Days at Full Pay)
* Free onsite parking
* Subsidized Canteen
A day in this Customer Service Representative role would see you:
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Answering customer queries
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Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
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Providing excellent customer services at all times while building and maintaining a professional relationship with customers
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Processing card payments
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Investigations into recurring issues
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Working with other internal teams to provide a streamlined experience for customers
The ideal Customer Service Representative would have:
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Customer service experience (face to face or telephone)
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An understanding of credit cards
*
Excellent communication and listening and IT skills
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Good level of spoken and written English
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An ability to work as part of a team
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Good telephone manner
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An ability to work under pressure and manage stress
*
Customer focused and results-orientated
If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today We'd love to have you on board.
TSYS Managed Services a Global payments company (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions