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Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom The ONE Group Ltd Full time
Position Overview

An exciting opportunity has arisen for a Customer Service Representative at The ONE Group Ltd, a leading organization in the hospitality and retail sector.

As part of a dedicated team, you will report directly to a Team Leader and collaborate with internal Account Coordinators and field technicians.

This position is ideal for individuals who are passionate about providing outstanding customer service and may be seeking their first role in an office environment.

Key Responsibilities:

  • Handle customer inquiries via phone and email promptly
  • Document calls and keep customers informed
  • Update customers regarding the status of their service requests, including any delays
  • Assist in resolving customer complaints
  • Maintain accurate customer records in the system
  • Ensure timely responses to all email communications

Candidate Profile:

  • Committed to delivering exceptional customer service
  • Capable of managing personal workload and adhering to deadlines
  • Familiarity with SAP is advantageous
  • Understanding of the catering industry is a plus

Employee Benefits:

  • Pension scheme with contributions
  • Life insurance coverage
  • Generous annual leave entitlement plus public holidays
  • Access to an Employee Assistance Programme
  • Employee discounts and savings initiatives

Your working hours will be Monday to Friday from 8:30 AM to 5:00 PM. Initially, this role will be office-based during the probation period, transitioning to a hybrid model thereafter.

The salary for this position is competitive and reflective of your experience.