Customer Service Representative
2 weeks ago
About NHBC
NHBC is a leading organization dedicated to raising standards in housebuilding and protecting homeowners. We strive to create an inclusive culture where everyone feels valued and respected.
Role Overview
We are seeking a Customer Service Representative to provide exceptional support to conveyancers and homeowners. This role involves handling a variety of inquiries, processing requests, and ensuring customer satisfaction.
Responsibilities
- Respond promptly and effectively to customer inquiries via various channels.
- Process payments and document requests accurately and efficiently.
- Escalate complex issues to the appropriate team members.
- Maintain a high level of customer satisfaction by providing friendly and helpful service.
Requirements
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite.
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