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Customer Service Representative

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Ascendant Recruitment. As a key player in our service centre, you will play a pivotal role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Deliver a consistent and high-quality customer service experience through multiple channels, including phone, email, and online platforms.
  • Respond to a high volume of customer enquiries in a timely and efficient manner, meeting or exceeding team targets.
  • Take ownership of resolving customer issues and concerns, ensuring a positive experience and high levels of customer satisfaction.
  • Collaborate with internal teams to ensure seamless communication and effective issue resolution.
  • Contribute to the development and maintenance of knowledge bases and resources to support customer service operations.

Requirements:

  • Exceptional customer service skills and experience, with a proven track record of delivering high-quality service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Flexibility and adaptability to work in a fast-paced environment, with a willingness to learn and take on new challenges.
  • Strong IT skills, including proficiency in Microsoft Office and other relevant software applications.