Customer Service Representative

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Response Personnel Ltd Full time

Job Summary:

We are seeking an experienced Customer Service Representative to join our team at Response Personnel Ltd. As a key member of our customer service team, you will be responsible for managing customer complaints and resolving issues in a fair and timely manner.

Key Responsibilities:

  • Investigate and resolve customer complaints in accordance with company guidelines and industry regulations.
  • Use judgment to ensure fair and appropriate customer outcomes within the limits of your authority.
  • Produce high-quality written responses and provide comprehensive updates to stakeholders as required.
  • Negotiate with internal and external parties to reach mutually beneficial resolutions.
  • Manage case flow across multiple channels to effectively categorize, route, and prioritize cases.
  • Accurately report and log all actions through company systems to support root cause analysis and reporting requirements.

Requirements:

  • Understanding of relevant legislation and industry requirements, including TCF, FCA, FOS, and vulnerable customer guidance.
  • Excellent oral and written communication skills.
  • Ability to demonstrate systematic thought processes and manage workload effectively.
  • Strong customer focus and high level of resilience.
  • Experience in complaint handling within financial services or a similar industry.
  • Good attention to detail and ability to meet strict deadlines.

About Us:

Response Personnel Ltd is a leading recruitment agency specializing in permanent, temporary, and contract recruitment across various industries, including commercial, industrial, and technical sectors.

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