Technical Scheduler/planner

3 weeks ago


Bellshill, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Technical Scheduler/Planner**

**Permanent**

**£25,535**

**Lanarkshire**

**Fully Office Based**

Pertemps are currently supporting a highly successful client with a Technical Scheduler. This role will play a crucial part within the business and will be a first point of contact for those within and out with the business. Within this role you will manage all contracts, subcontractors and will schedule work for clients. You will be a main point of contact for contractors and team members to ensure that all scheduled work is completed in a timely and accurate manner. This role will require you to speak to clients face to face and be able to work efficiently under pressure.

**Role Responsibilities**:

- Schedule planned and reactive work to the correct skilled staff and ensure all contractual KPI’s are met- Carry out regular analysis of current planned work to identify current trends and patterns to achieve effective delivery of employee resource- Ensure reports are carried out to ensure that 95% of all planned work and tasks are carried out in a timely manner- Logging and assigning jobs to the system and ensuring these are kept updated- Liaising with appropriate parties to provide necessary updates and supporting documentation when required- Responsible for producing a rota to ensure all work is covered- Running weekly reports to view performance of work completed/scheduled- Carry out general administration duties in line with policies and procedures- Provide support to new starters and any training needed for the team- Must have previous experience working in a Customer Service either face to face or in a Call or Contact Centre Environment- Good IT knowledge- Advantageous to have previous helpdesk experience- Excellent Communication skillsTo find out more information please contact Codie Smith
- Pertemps acts as both an employment business and an employment agency._



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