Technical Support Assistant
2 months ago
The role will report to the Support Managers and will assit other team members to complete projects within the business. You will work closely with other departments, such as the Development Team, to help achieve business objectives.
**Customer Support activities**
- Log support calls
- Create customer accounts
- Resolve customer login issues
- Support customers as required
- Proactively monitor customer sites
- Contact customer to resolve discovered issues
- Working knowlegse of Linux is desirable but not essential.
- Onsite support (Occasional)
**Company Support activities**
- Update/create knowledge base
- Providing client and internal training where appropriate
- Document the processes and write user guides
- Configure products
- Write specification documents
- Verify solutions
- Ensure solutions are tested
- Producing Usage Reports
**Data Support Activities**
- Carry out Data Manipulation
- Carry out Data Cleaning and Mapping
- Carry out Data Import/Exports
**Required Skills**:
- 2-3 Years’ relevant experience in a similar role within a support team at a computer software company or IT related business
- Excellent Microsoft Office skills, proficient in Excel and data mapping
- Strong written and verbal communication skills
- Excellent phone manner
- Strong problem-solving skills
**Aptitude**
- Customer focused attitude and really enjoy working clients in a support role
- Structured, logical and analytical thinker
- Capable of writing good technical specifications and user guides
- Be motivated by challenges
- Feel confident when problem solving and discussing problems with clients and peers
- A driving licence would be helpful but not essential
What we’ll offer you in return:
- Full-time, Contract, Permanent
- Salary: £22,000.00-£30,000.00 per year (based on experience)
- Full training and development
- 34 days holiday entitlement
- Private health and wellness scheme
- Additional bonus scheme available
- IT equipment as required
- Uniform
- IET membership
The interview will involve a role related challenge, providing an opportunity for the applicant to highlight some of their skills.
**Salary**: £22,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Private medical insurance
- Wellness programme
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
**Education**:
- Diploma of Higher Education (preferred)
**Experience**:
- IT/Technical Supprt: 2 years (preferred)
Work Location: One location
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