Technical Helpdesk Consultant 2nd Line

7 months ago

Bellshill, United Kingdom Kick ICT Group Full time

**Kick ICT Group**
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.

Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy.

Combining over 40 years of expertise and service from respected industry players, Castle and Talon, our four divisions, Technical, Dynamics, Infor and Communications allow us to deliver tailored expertise to each client.

We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with people that is most important to us.

**You can trust in our expertise.**

**The Role**
**BASE LOCATION**: Bellshill (Hybrid)
**SALARY**:27K - 32K Depending on skills and experience
**WORKING PATTERN**: Permanent | Full-time (35 hours per week)

**Role Description**
As a 2nd line Technical Helpdesk Consultant, you’ll play an important role in the continued success of our business. You will be expected to respond to and work through the support cases logged into the technical 2nd line support queue in priority order and work with the customer to resolve their issues.

**Key Responsibilities**
- Take 9 cases per day. This figure will fluctuate dependent on the number of incoming cases.
- Communicate with the customer in a warm, friendly and professional manner.
- Monitor the queue and the SLA response times taking cases before the SLA expires.
- Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where possible)
- Keep notes current and up to date on each communication.
- Communicate with each case daily.
- Liaise with the customer before closing a case to get agreement the issue is resolved.
- Assist other departments within the company with support issues where technical assistance is required.
- Update customers technical documentation as required.

**What do I need?**
- Experience in desk-side support or other user support functions
- In-depth, hands on “problem solving” expertise in desktop hardware, operating systems and software packages
- A good working knowledge of a wide variety of IT hardware e.g desktops, laptops, tablets and other peripheral devices.
- A good understanding of structured cabling or Wi-Fi connectivity e.g. routers, switches, Wireless Access Points (WAP)
- Microsoft Windows Desktop Operating Systems
- Microsoft Office and Office 365 / Azure / Sharepoint
- Patch Management
- Anti-Virus Management
- Virus / Malware Disinfection
- Active Directory / Exchange: Add/Remove Changes
- Server Backup Configuration and Management
- DHCP
- DNS (Local)
- Microsoft Windows Server, working knowledge up to 2019 server
- Microsoft Exchange - On premise and 365 exchange online
- Microsoft Active Directory, configuration
- Server Technologies: Performance, stability and security analysis, troubleshooting
- SSL Certificate Management
- DNS fundamental knowledge

**Benefits**
- Competitive salary
- 30 days annual leave (plus a birthday holiday)
- Additional Service Days
- Group personal pension plan
- Private medical insurance scheme
- Hybrid Working
- Life cover (2 x final salary)
- Cycle to work scheme

**Kick ICT Group recognise the value of a diverse workforce and are committed to making our working environment inclusive for all.**

**Salary**: £27,000.00-£32,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Will you now or in the future require VISA sponsorship status?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Bellshill, ML4 3NJ

  • Technical Helpdesk Consultant 1st Line

    6 months ago

    Bellshill, United Kingdom Kick ICT Group Full time

    **Kick ICT Group** Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy. Combining over 40 years of...

  • Technical Helpdesk Consultant 1st Line

    6 months ago

    Bellshill, United Kingdom Kick ICT Group Full time

    **Kick ICT Group** Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. Founded in 2015, we have enjoyed significant expansion through a combination of organic growth and a successful M&A strategy. Combining over 40 years of...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 59363**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and a shift...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Offer ID**: - 53198**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Coordinator - Nights to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, night shift allowance and benefits...

  • Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 53198 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator - Nights to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary, night...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    Helpdesk Coordinator - Nights **Offer ID**: - 59363**Métier**: - Support Functions / Admin Support**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is...

  • Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 53956 **Domain**: Other/Other **Contract type**: Hidden (29021) **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a temporary basis (12 months). This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.** Exciting...

  • Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 53956 **Domain**: Support Services/Customer Services and Administration **Contract type**: Hidden (29021) **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a temporary basis (12 months). This is a full time role working 37.5 hours per week. On offer is a salary of £24,102...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 54698 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.** Exciting New opportunity...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 54698 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    Helpdesk Coordinator - Weekend Nights **Offer ID**: - 59396**Métier**: - Support Functions / Admin Support**Contract type**: - Permanent**Schedule**: - Part-time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 16 hours per week. On...

  • Senior Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Offer ID**: - 53194**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Senior Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.** Exciting New opportunity...

  • Senior Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 53194 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Senior Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 59396**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Part-time**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 16 hours per week. On offer is a salary of £10,285.52 per annum and benefits...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 55893 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Part-time **EQUANS is looking for a Helpdesk Coordinator to join our team based at Avondale House, Bellshill on a permanent basis. This is a part-time role working 16 hours per week. On offer is a salary of £10,283 per annum and benefits package.** Exciting New...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 55893 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Part-time **EQUANS is looking for a Helpdesk Coordinator to join our team based at Avondale House, Bellshill on a permanent basis. This is a part-time role working 16 hours per week. On offer is a salary of £10,283 per...

  • Helpdesk Coordinator

    6 months ago

    Bellshill, United Kingdom Equans Full time

    **Offer ID**: - 53202**Contract type**: - Permanent**Schedule**: - Part-time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary of £12,854.40 per annum and benefits package.** Exciting New...

  • Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 58107**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Part-time**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary of £12,854.40 per annum and benefits...

  • Helpdesk Coordinator

    7 months ago

    Bellshill, United Kingdom Equans Full time

    **Requisition ID**: 53202 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Part-time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary of £12,854.40 per annum and...

  • Helpdesk Team Leader

    7 months ago

    Bellshill, United Kingdom Equans Full time

    Helpdesk Team Leader - Weekends **Offer ID**: - 58873**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Team Leader - Weekends to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £30,900 per annum and...