Asset and Configuration Administrator

3 weeks ago


Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

We are looking for an Asset & Configuration Administrator within the ICT Desktop Support team based in Hellesdon, Norfolk. We're looking for someone with a can-do attitude, who really wants to make a difference to the service we provide and the people that we support.

The duties and responsibilities associated with the role include
- Service request fulfilment and access management
- Service Asset and Configuration Management
- Knowledge Management
- Provision of excellent customer service
- Achievement of Service Level Agreement and KPIs
- Project and operational support, as and when required.
- Building laptops and base units on build station, preparation of equipment ready for issue to Field Support Technicians
- Decommissioning of desktop hardware and software
- Raising requisitions onto e-Procurement & monitoring outstanding purchase orders
- Liaising with purchase department over discrepancies, liaising with suppliers over returns
- Monitoring stock levels in stores reporting low levels
- Checking quantities and signing for the deliveries
- Checking that what has been delivered matchers the paperwork and PO
- Active contribution to the Continual Service Improvement Plan
- Part of Twice weekly delivery of equipment to our offices in Suffolk

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Benefits**:
**Benefits included with this role are**:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.

General Duties and Responsibilities of all staff in the ICT Department. The list of duties and responsibilities presented here is not exhaustive, nor is it intended to be exclusive; it should be used as a guideline representing the typical responsibilities of the role. In the routine operations of ICT Service Delivery, it is expected that specific responsibilities and duties of this post-holder will change to meet the developing requirements of the service. Any such changes will be discussed between the post-holder and their manager, but the post-holder is expected to deliver on any reasonable requirement.

Please open the attached Job Description for further details.



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