Service Delivery Assistant

1 month ago

Norwich, United Kingdom Norfolk County Council Full time

**Temporary assignment until approx. 31 March 2023 | £11.59 per hour (Scale E) | 37 hours per week (Monday to Friday) Hybrid working**

We currently have an opportunity through our temporary staff bank for a Temporary **Service Delivery Assistant. **This post will be for approx. 3 months.

We are seeking to appoint a highly motivated individual to join our busy IMT Configuration and Asset Team.

The role involves a high level of customer contact as the IMT Configuration and Asset Team is responsible for managing the IMT assets across Norfolk County Council.

The role requires you to provide and efficient and effective delivery of the functions of Asset Management, enabling enquiries and requests at all levels to be dealt with in a timely manner to assist in the timely resolution of their request.

You will need to have the ability to work independently and as part of a team providing an efficient and accurate entry and recording of key IMT data and collation of information to support the progression of requests to customers which include NCC Members, Chief Officers, staff, school staff and users from partner organisations.

Proven experience of delivering in a busy environment and experience of using a Service Management system is essential. An ITIL Foundation Certificate would be advantageous.

You must have excellent customer service skills and have the ability to develop effective working relationships with a range of customers from different services and IMT colleagues in a pressurised environment.

You can also find out about the reward and benefits we offer as well as our other terms and conditions.

Please quote job reference: 2040

Closing date: Sunday 1 January 2023

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

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