IT Support Technician

2 weeks ago

Norwich Norfolk, United Kingdom Todd Hayes Ltd Full time

IT Support Technician
Our client, a leading independent Oil & Gas operator, based in Norwich, is currently seeking anIT Support Technician to join their team.
This is a full-time, 12-month contract, working Monday to Friday located in the Norwich Office. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work.
Our client is looking for an energetic, driven individual to join their busy IT team as a core team player within a diverse support environment.
As the IT Support Technician, you will be required to react, understand, identify and correct hardware and software issues. Also, configure and implement new configurations, and maintain all IT hardware and software to a level that meets and/or exceeds the business requirements.
Supporting users in local sites as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools.
To provide a high level of flexibility and IT support for users.
To maintain IT hardware/operational software to a level that meets and/or exceeds the business requirements.
To assist in monitoring the availability of resources to end users.
Ensure compliance of policies and procedures.
To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments
Windows 10 and 11 OS deployment and support in an Active Directory environment.
Microsoft Powershell.
Microsoft Office Applications and Office 365.
Familiar with Microsoft Active Directory user account management.
Both local and GPO Security Policies.
User Hardware Board level support and configuration including desktops and laptops.
PC Peripherals such as Printer configuration and support.
Core knowledge in networking technologies such as TCP/IP, 802.Awareness of Information Security best practices.
Business Audio and Visual Solutions such as projectors and conference systems.
Understanding of availability Monitoring tools.
BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred.
Personal Qualities
Approachable demeanour with a passion for helping users.
A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as a keen approach to learning new skills when required. The successful candidate will have strong problem-solving skills with a keen eye for detail, and will be interested in providing an extremely high level of IT support whilst adapting to new challenges and learning new skills very quickly.

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