Admissions Coordinator

1 month ago

Cambridge, United Kingdom CATS Global Schools Full time

About CATS Global Schools
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.
With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to contribute to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

Role Overview
The post holder may be required to work weekends or extra hours during peak season or busy periods.
They will provide a fast, efficient, and welcoming service for all customers, internal and external, proactively pursuing student recruitment and conversion, within the Agent
Services team.

Reports to
You will be directly responsible to the Head of Agent Services, Hong Kong

**Responsibilities**:
Key Responsibilities

agreed standards.

support of the CATS Sales team with conversion campaigns as required. Occasional management of the colleagues’ workload may be required but will not bear a line

management responsibility
- Act as the Admissions specialist for that area.
- Act as the support for other areas within the Admissions Team, providing cover for the primary Admissions Coordinator during absences and extra support in busy

periods.
- Assist with general to other product/regional areas within the Agent Services Team as directed to ensure the team meets agreed targets.
- Maintain the accuracy and completeness of student databases and agent information, both for CATS internal and external compliance purposes.
- Prepare accurate and timely paperwork, including but not limited to offer packs and supporting documents
- Provide efficient and courteous communications with all customers, internal and external.
- Maintain positive and constructive relations with colleagues, particularly in the Sales teams and centres.
- Maintain a good working knowledge of the relevant software, processes, and databases.
- Maintain a good working knowledge of the CATS portfolio of centres, courses, marketing campaigns, and entry requirements to provide accurate advice to

applicants, and to accurately assess applicants.
- Maintain a reasonable knowledge of compliance issues and requirements, including UKVI and SEVIS regulations, as well as other requirements pertinent to the

education industry.

Person Specification

Education
- Educated to A level or above.

Experience
- Experience of CRM systems/customer databases. (Desirable)
- Experience of working in a global business and/or education environment.

(Desirable)
- Experience in a distance sales environment. (Desirable)
- Knowledge of the UKVI Points Based System. (Desirable)

**Skills**:

- Strong administrative skills, with the ability to manage a busy workload, to prioritisetasks and meet tight deadlines.
- A high level of professionalism and excellent customer service skills.
- Strong written and spoken English.
- Excellent attention to detail, cultural awareness, and sensitivity.
- Competent user of Microsoft office package.
- Ability to speak a foreign language (Desirable)

Behaviours
- A team player who will provide support as required to other areas within the team. There will be extensive training provided so a willingness and ability to learn is more

important than having had experience in the education sector or within an analytical role

Our commitment to inclusion and diversity
We are committed to diversity, inclusion and belonging. Building on our core values
- Pioneering, Persevering, People - we pledge to deliver a series of events, guest speakers,
and focus groups to ensure we offer respect and understanding to all communities

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