Admissions Advisor

As the Admissions Advisor, you will oversee the administration of new and existing student applications, through the CRM system and other communication channels. You will have a direct impact on converting applicants through excellent customer service and communication and help resolve admission enquiries as they arise. In addition, you will help prepare for our summer programs, including support with logistics, seasonal staff recruitment and other HR requirements.You will also provide a range of interesting and important administrative and customer service duties for members of the company’s management team.

Applications are welcome from individuals with previous business support and administrative experience, preferably within the education, tourism or hospitality sectors. You will have a keen eye for detail and excellent written and verbal skills. This is a fast-paced role, so you will be comfortable adapting to changing priorities and pivoting your focus accordingly. There is a lot of customer interaction within this position, so you must be a confident communicator, with a wide range of social skills to engage effectively with a diverse audience.

This is a full-time role (35-40 hours), based primarily from home for the majority of the year, however for a six-week period over the summer, there will be occasions where you will be required onsite (central Cambridge). As a result, holiday restrictions are in place from mid-June to Mid-August.

Specific Responsibilities

Primary Activities

• Oversee all admission enquiries with a focus on converting new applicants and providing excellent customer service throughout. Nurture leads by actively and effectively following up personally via email, phone and video call. Provide efficient and friendly help to existing and future customers.
• Manage communications sent through the CRM system, ensuring parents and students are provided with relevant information and reminders throughout the year as appropriate. Ensure all program applicants have completed every aspect of their online account within the deadlines set and help troubleshoot any related issues as they arise.
• Closely monitor student applications and associated data, ensuring accuracy and communicating effectively via follow ups with families and/or senior team when required.
• Work directly with the sales and marketing team to keep them informed regarding the effectiveness of current campaigns and useful information obtained from communicating directly with customers.
• Provide administrative and admissions office support during the summer programmes, based between your home and Cambridge.

Secondary Activities

• Manage administration, prepare and implement plans and logistics relating to the residential summer programmes, and arrange group bookings for events and excursions including travel and meal requirements for guests.
• Help oversee the seasonal staff recruitment and HR processes. Ensure all components of recruitment and all necessary documentation are completed efficiently, effectively, to set deadlines and in-line with GDPR.
• Help liaise with clients, teachers, coordinators, students, parents and suppliers to address their needs or expedite commitments so that routine and ad hoc matters can be resolved efficiently.
• Support members of the senior leadership team with worldwide trip preparations and logistics, occasional market research and contacting schools worldwide.

General Activities

• Support the general administrative functions of the senior team, including the Business Operations Manager, Managing Director and Finance Manager. Undertake all other administrative duties and responsibilities commensurate with the knowledge, skills and experience of the role as may be requested by management.

Knowledge, Experience & Skills

To be considered for the role of Admissions Advisor, applicants will be expected to evidence the following:

• Educated to minimum A-Level or equivalent, Bachelor degree would be preferred
• 3-years previous administrative and customer service experience highly desirable - preferably in the hospitality, tourism or education sector
• In-depth knowledge and experience of HubSpot or equivalent CRM system
• Advanced use of IT including Google Workspace, Microsoft Office (Excel, Word, SharePoint & PowerPoint)
• Friendly, outgoing and approachable
• Thrives in a fast-paced, dynamic and supportive environment
• A quick-learner, able to cope well with changing priorities and new challenges
• Strong typing and note-taking skills
• Numerate, articulate and engaging
• Positive, enthusiastic and motivated
• Mature, resilient and determined
• Ability to work efficiently and effectively alone and within a team
• Organised, flexible and reliable and confident to use own initiative
• Familiar with higher education sector, school administration hospitality and tourism

To apply for the role of Admissions Advisor, please send a copy of your CV in MS Word