Band 4 Patient Flow Co-ordinator

3 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
MAU is looking for a flow coordinator

We are extremely passionate about getting it right for patients and their families and in order to achieve this we are looking to appoint enthusiastic, motivated and compassionate person to work in our Medical Assessment Unit.

MAU Senior Sisters Nicki Maxted, Sarah Shaylor and Debbie Elfandi - 0121 424 1753

Matron Andrew Coughlan

**Main duties, tasks & skills required**:
The post holder will provide a comprehensive and full ranging administration/co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service. The post holder works in a service/ ward /unit or speciality which will consist of inpatient and outpatient clinical facilities based on specific or across all Trust sites/ premises.

The post holder will play a pivotal role in both tracking patients through their clinical pathway ensuring the waiting times targets/ admission and discharge or transfer of care processes and pathways are being met, recording relevant data along the patient's journey.

With a focus on urgent and emergency access and inpatient stay the post holder will work closely with the clinical and operational management teams ensuring all patients referred to and cared for by the speciality are tracked and have treatment and management plans and that there are effective discharge or transfer plans in place. They will attend handover / meetings and obtain information to enable clinical / operational teams to make informed decisions about patient flow relating to planned and unplanned referrals and discharges.

The post holder will work an agreed shift pattern (varying) over a 7 day working week

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good standard of general education to Level 2 standard including Maths / English Qualifications to level 2 / GCSE or equivalent

**Experience**:
**Essential**:
Experience in the provision of administrative support to the management of patients /or patient facing role in an NHS provider organisation

Experience of Multi-disciplinary working / liaison within an acute NHS provider organization

Experience in being the point of contact for enquiries from external / internal users / patients and families

Can demonstrate the use of judgment and assessment of situations where there is more than one solution to an issue

Can demonstrate ability to deal with routine and non -routine and unpredictable workload

Understanding of the scope of the role in context of the team and the organisation, and how the role may contribute to service development

Knowledge of administrative procedures including NHS IT systems which contain patient information ie PAS

Knowledge of clinical terminology and patient flow within an acute hospital setting

Can demonstrate knowledge of Data protection in relation to the role applied for

**Additional Criteria**:
**Essential**:
Can demonstrate tenacity and compassion when dealing with sensitive and complex issued

Reliable / punctual and approachable

Courteous, respectful and helpful at all times

Ability to work on own initiative

Ability to move between sites working as required for internal / Trust meetings / business as required

**Disclosure and Barring Service Check**:



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