Band 4 Flow Coordinator

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen for an enthusiastic, organised and well-motivated individual that would use their knowledge, skills and expertise to facilitate capacity and flow for ward west 2 at Queen Elizabeth Hospital.

This role requires an individual that is IT literate and professional using their negotiation skills with a focus on minimising delays to patients whilst an inpatient on the ward. They will be an active member of the multi-disciplinary team participating in board rounds working with the health professionals to support patient flow and discharge.

**Main duties, tasks & skills required**:
The Flow Co-ordinator will play a prominent role in ensuring the delivery of flow within ward West 2 at Queen Elizabeth Hospital. This will be achieved through developing excellent internal communication pathways, the utilisation of the internal escalation process and ensuring the multi-disciplinary team adhere to the Department's internal professional standards.

The post holder will ensure the timely flow of patients through the area to help identify available capacity and place patients appropriately, working within agreed procedures and protocols

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience

**Desirable**:

- Computer Literacy Course

**Experience**:
**Essential**:
Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multi-disciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient complaints(E)

**Additional Criteria**:
**Essential**:

- Ability to communicate effectively with people at all levels
- Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills
- In depth understanding of medical technology appropriate to specialism
- Good knowledge of speciality specific patient pathways
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
- Conflict resolution skills
- Appropriate assertiveness skills
- Ability to work for long periods on computer
- Ability to maintain a professional approach at all times
- Ability to follow and work to policies and protocols
- Reliable and adaptable

**Disclosure and Barring Service Check**:

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