Band 4 Erostering Support Officer

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Band 4 eRostering Support Officer

Job Summary

This is an excellent opportunity for a team player who relishes a challenge and is keen to use their own initiative as well as work within a dedicated team.

As first point of contact in a highly demanding environment, excellent customer service skills are paramount. The workload is varied, therefore a flexible working attitude, ability to work to ever changing demands and be to prioritise your work with mínimal supervision as well as working as part of a team is essential.

We seek someone with a passion and drive for delivering excellent service which ultimately ensures the best experience possible for our users.

**Main duties, tasks & skills required**:
Support Desk
- To act as first line support for users investigating issues or queries raised by internal users and raise remedy requests as appropriate and communicate the advice in an easy to understand manner.
- Support and advise users in creating effective rosters within the agreed Trust KPI's.
- Maintain an up-to-date knowledge of the relevant parts of the Terms and Conditions of Service of all staff including working hours legislation and Trust policies and procedures that are relevant to the use of the eRoster software.

Payroll/ESR
- Create weekly T&A (time and attendance) and absence files for ESR ensuring data is accurate before sending files.

System/Reporting
- Create rota and roster templates using the eroster software to agreed deadlines.
- Update all aspects of budgetary information and templates on the system as necessary.

Training/Rollout
- To coordinate and plan training for new and existing users of all levels.
- To advise and train all levels of staff in the use of the eroster system.
- To assist in the rollout of eRoster to all staff.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment plus specialist functional knowledge in order to deal with non-routine issues such as problem solving for area of work.

**Experience**:
**Essential**:

- Knowledge of administrative procedures and systems, the majority of which are non-routine.
- Customer service experience
- Experience of working in an Administrative role with a proven track record of problem solving
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to tight deadlines.
- Good understanding of the Data Protection Act and how it applies to staff records and information
- Must be able to demonstrate an understanding of equality and diversity

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare
- Experience of electronic roster type systems.
- An understanding of NHS pay and conditions of employment for all staff groups.
- Understanding the principles of effective rostering.
- Working knowledge of ESR.

**Additional Criteria**:
**Essential**:

- flexible approach to work
- Willingness to learn and commitment to continuous improvement/self-development
- Willing to undertake any training to enhance working practice
- Good inter-personal and communication skills.
- Good organisational skills
- Ability to travel to multiple sites

**Disclosure and Barring Service Check**:

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