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Band 4 HIV Service Coordinator
4 months ago
Job summary
An exciting opportunity has arisen to join the HIV Team at QEHB in the new role of Service Coordinator.
Working alongside the clinical team in an outpatient setting you will provide a point of contact for patients enabling then to access support services. The post holder will support service users to complete housing and benefit applications as well as accessing peer support and third sector agencies.
The role is ideal for an aspiring social care and health professional.
Can you work on your own initiative and deal with the unpredictable? The post holder will deal professionally with enquires from staff, patients and partner agencies.
You will have a thorough understanding of confidentiality in everyday working practice.
Main duties of the job
Provide a comprehensive co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
Work with patients and understand own limitations.
Provide effective communication and problem solving both face to face and via telephone
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with difficult situations
Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Ability to recognise situations that should be referred onto the Line Manager and take prompt and appropriate action.
The role will cover core clinic hours -- Monday to Friday including last Wednesday evening to 8pm
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
Job responsibilities
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4 Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
Essential
Experience of dealing with the Public/Customer service experience Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving Experience of dealing with the Public/Customer service experience Good Organisational skills Able to use own initiative and deal with the unpredictable Able to work under pressure and to multi-task Able to work to deadlines