Guest Service Assistant

2 days ago

Northampton, United Kingdom Holiday Inn Northampton West Full time

**Guest Service Assistant - Reception**:
**Reception - Holiday Inn Northampton West**:
**Contract**:Full Time**
**Salary**:£10.00****:
Just a mere 1-minute drive from the M1, Holiday Inn Northampton West offers the perfect base for business and leisure guests visiting the city.

The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun " introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

In addition, the hotel were Winners of InterContinental Hotel Group Transformation awards at their Hotel Stars awards.

The hotel is well located for Moulton Park and Swan Valley business parks. Race fans will enjoy the nearby Silverstone Grand Prix Circuit, Towcester Race Course and Rockingham Motor Speedway as well as Whilton Mill Carting. Other attractions include Sulgrave Manor, Castle Ashby and Althorp House " the childhood home of Princess Diana and the Heart of the Shires Shopping Village

**Splendid Benefits**:
Though this role is based mainly in the reception area, as Guest Service Assistant your responsibilities include: upselling the hotel and local area plus overseeing a busy reception area, dealing with guests checking in/out, enquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within their role supporting any department in line with business demands.

This role will be for Night shifts, which go from 11:00pm to 7:00am. This hotel is currently under government contract.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- 28 holiday days (pro rata for part time)
- Automatic Enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide IHG team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family

**About Us**:
The recently refurbished hotel offers cosy bedrooms and a stylish Open Lobby; a relaxed space where guests can relax, work or just have fun. Introducing an all-day dining menu, 24/7 coffee shop, WiFi, books and even a football table

Aside from the Open Lobby, the Northampton hotel has 3 large function rooms, perfect for meetings, events and weddings.

**Role in our Family**:
Within Guest Service Assistant, key to your role:

- To operate the hotel reception (24hr) to the agreed hotel standards
- Ensuring the set up of the restaurant and bar for mealtimes
- Basic meal production, with Food Safety and Hygiene practises followed
- Maintaining of buffets and clearing/sanitising of tables in restaurant area
- To maintain the reception, food and beverage outlets, public areas, stores, back office and staff areas in a clean and tidy condition.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction
- All complaints, comments, special requests and other business to be recorded in the daily handover log.
- To clearly communicate with other departments to ensure mínimal impact on guest service.
- To promote Brand Loyalty Club, through acknowledgements and new sign ups
- To operate the bar and restaurant to the agreed hotel standards
- To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures.
- To ensure all rooms are turned around in an efficient manner
- To provide an efficient and friendly service to guests at all times and striving to increase guest satisfaction and Trip Advisor scores and reviews

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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