Customer Services Advisor

3 days ago


Wigan, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Services Advisor - Wigan - £20,000 per annum
**Your new company**
Our client provides sustainable recycled paper, corrugated cardboard and flexible packaging manufacturing solutions as well as solutions for waste management and the recovery of waste. Established in Wigan for over 50 years they are now part of a successfulgroup of companies spanning the length of the UK.
**Your new role**
This role is responsible for providing sales and administrative support to Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating withour customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end to end administrative support from point of order.
- Communicate daily with Sales Managers on all general enquiries regarding key accounts.
- Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
- Monitor aged stock on behalf of the customer and the company.
- Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
- Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
- Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
- Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
- When required, provide bespoke weekly/fortnightly/monthly data for either with customers or colleagues.
- Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers' accounts are paid and no outstanding queries are held on file.
- Work closely with all members of the internal support department in the sharing & gathering of customer and product information.

**What you'll need to succeed**
We are looking for a friendly, experienced customer services advisor, someone who enjoys contact with customers and is happy working on their own initiative.
**What you'll get in return**
37.5 hours per week (Monday to Friday) £20,000 per annum starting salary, full training given, free parking, initially on a 12 month contract.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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