Customer Service Advisor

5 months ago


Wigan, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Customer Service Advisor - Based in Wigan**

**Do you like working in a large diverse team? Are you happy to multi task and provide a service with a smile?**

**Are you always looking to provide the best solution for the customer and take satisfaction from providing great customer service?**

Full time (40 hours)

£10.44 Per Hour

£21,715.20 Per Annum

Any 5 out of 7 days

Working hours between 8AM - 8PM (Shifts are 08:00-17:00, 10:00-19:00 or 11:00 -20:00)

1x Hour Lunch, 2x 15 minute break.

**About the Role**

Customer Service Advisor - Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.

**What you’ll do**:

- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- Be placed in a rotating roster with your fellow CSC members and must be flexible to change working hours.
- Work 5 x 9-hour shifts per week although this may change if overtime is required (1 hour deducted for lunch)
- You will be required to work between the operating hours of 8AM - 8PM.
- You be required to work in our office as our contracts are essential services. (So no remote or hybrid working)

**What you'll bring**:

- Previous experience working in a call centre environment is an advantage, although not essential
- We are looking for someone with a basic knowledge on computers, although not essential.
- You will be target-oriented, customer-focused, and have a friendly manner.

**What we’ll offer you**:

- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage
- Free town centre parking
- ‘’Free Food Friday’’ We order pizza on the last Friday of each month.



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