Apprentice Customer Services Advisor
3 days ago
**Apprentice Customer Services Advisor**
**Location**: Warrington Road, Wigan, WN3 6XD.
**Salary**: £18,171.30 basic per annum on appointment. £19,216.30 after 12 months.
**Contract**: Full time, 12-month apprenticeship with potential to become a permanent role.
Saica have been around for over 70 years and is a family-owned business. It is a market leader in Spain that produces sustainable solutions for paper and board packaging. At the moment Saica Pack employs over 9,000 people over 4 main divisions [Paper/Natur/Pack/Flex].They are integral within the integrated paper cycle.
**About the role**
We are now recruiting for a Apprentice Customer Services Advisor to undertake training in the Customer Services department with the outcome to be to achieve the highest degree of customer retention and levels of customer satisfaction.
**Key duties / responsibilities**:
- Train to be able to manage and monitor orders to ensure fulfilment of conditions such as: Quantities, prices, delivery times, etc.
- Train to be able to Co-ordinate actions to meet customers’ needs.
- Train to be able to ensure customer requests are met, including: claims, samples, sketches, specifications, offers, general information, website training...
- Train to be able to prepare offers and estimates for customers.
- Train to be able to enter orders in the system (SAP)
- Train to be able to pay Commercial attention to and monitoring of certain customers designated by the Regional Commercial and Sales Manager with the aim of maximising their sales volume and added value.
- Train to be able to Co-ordinate actions with the rest of the company areas to optimise customer deliveries (loads, lots, priorities,...)
- Train to be able to attend meetings, together with his/her customer services manager, sales team, with the Regional Commercial and Sales Manager.
- Train to be able to complete and ensure the reliability of the data in the commercial customer databases.
- Train to be able to provide the Logistics Department with information to determine stock policy in relation to his/her customers.
- Train to be able to monitor stock in relation to his/her customers.
- Train to be able to Co-operate with Customer Services Manager and sales team in preparing and monitoring customer account plans.
- Train to be able to monitor collections.
- Train to be able to manage returns of merchandise and the corresponding credit notes.
- Train to be able to create simple manufacturing/cost datasheets.
- Fulfil and promote Health and Safety norms in his/her job.
**Skills / qualities we need from you**
- Experience of Microsoft Office and a willingness to learn
- Health and Safety
- Client orientation
- Team work
- Commitment to SAICA
- Self-control
- Analytical Thinking
- Innovation / Initiative
- Impact and Influence
- People management and development
- Strategic Vision
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