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Customer Service Advisor

7 months ago

Wigan, United Kingdom APCOA PARKING (UK) LTD Full time

**The Role**:
**Customer Service Advisor**

**On -Street Notice Processing/CCTV - Wigan - £23,795.20 per annum**
- Do you have customer service experience?_
- Are you a good communicator?_

An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan. If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you We are passionate about the service provided and most of all take pride in our people.

We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task. Could this be you?

**What will you do**
Use knowledge of processes, laws, and policies to advise customers.
Undertake clerical tasks in line with KPIs and within SLAs.

**What will you bring**
Customer service experience
Interpersonal skills, with the knack to build positive working relations.
Competence to prioritise work, multi
- task and maintain organisation.
Uses initiative, looks for positive outcomes.
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.

**What is on offer**
40 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Working hours and conditions:
Monday to Friday 0900-1700. 30-minute lunch break, plus 15-minute morning and afternoon break allowance.

**_Does this opening sounds like a fit for you?_**

APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.