Rent Officer

2 weeks ago


Cambridge, United Kingdom Flagship Group Full time

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Samphire Homes Team, as a Rent Officer. The role is a permanent post, working 37 hours per week: Monday to Friday.

This is a field-based role, working from working from a Samphire Homes Patch, which includes Bury St Edmunds, Cambridge, Thetford, Babergh, Mid Suffolk and West Suffolk

The role comes with Agile Working and Flexible Working will be considered.

In this job role as a Rent Officer, you will be supporting tenants to sustain their tenancy and help prevent debt. You will be responsible for the proactive and effective collection of rent within a geographical area.

Ensuring tenants are managing their rent accounts in the best way they can and to deliver outstanding customer service and support when it’s needed. You’ll set up regular rent payments and prevent debt from reoccurring. You’ll work closely with our tenants, understanding the cause of their debt and locating the relevant support agencies and partners to help them.

You will support your Manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation and Flagship’s policies and procedures.

Applications are welcomed for the role of Rent Officer from those with exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way. You must be able to listen and empathise in order to act in our tenants’ interest.

You’ll need to have both numerical and systems (Computer) skills. With the ability to confidently prioritise and manage a case load based on urgency. Educated to GCSE or equivalent standard or qualified by experience in a similar role, you will need to have a full valid driving license.

In return we offer a competitive salary and benefits package that includes:
Ø Competitive Salary of £30,495.00 per annum.

Ø Company Car.

Ø 25 Days Annual Leave increasing to a maximum of 28 days with length of service.

Ø Buy and sell up to 1 weeks Annual Leave.

Ø Flagship Rewards Scheme.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø Agile Working Environment.

Ø Employee Assistance Programme.

Closing Date: 20.02.2024. Interview Date: 28.02.2024, in Bury St. Edmunds.

No Agencies please.

Rent Officer - Reference Number 0794

**Job Types**: Full-time, Permanent

**Salary**: £30,495.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Weekend availability

Work Location: On the road


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