Income Officer
6 months ago
**This is a remote working role with required travel to our homes in the Cambridgeshire & Suffolk and occasional meetings in our offices in Northampton and Covent Garden.**
**Salary £35 - £38k per annum plus 10% Annual performance bonus.**
**Key duties include**:
- Respond to and manage rental account enquiries in line with our policy and procedure
- Work alongside our financial wellbeing team to ensure that customers requiring support to sustain their tenancy through income maximisation and looking at opportunities to enable them to be financially stable.
- Manage rent arrears cases and negotiate acceptable payment arrangements for our customer in arrears.
- For arrears cases that aren't directly managed, liaise with the appropriate managing agents income team to ensure a consistency in approach and service in line with our policy and process
- Support and advice our customers regarding Welfare and Financial Inclusion, Universal Credit, Housing Benefit and CAB.
- Calculate and organise direct debit payments and chase all failed payment arrangements.
- Liaise with local Authorities and specialist money advice agencies on rent management issues.
- To be familiar with and keep up to date with legislative and regulatory requirements for rental income. Possess and maintain up to date knowledge of Welfare Reform.
- Assist the Income Manager with KPI reporting.
- Attend court on behalf of Client or any cases -on a nationwide scale as and when required.
**About you**
- Experience working as an Income Officer/Debt Recovery and have up to date knowledge and understanding of arrears recovery, welfare benefits and court procedures.
- Knowledge of tenancy issues and Housing Law.
- Excellent communication skills and have a positive 'can do' attitude.
- IT literacy including Microsoft Word, Excel and Outlook.
- Experience in presenting and representing arrears possession cases in court.
- **Hold a full valid UK driving licence and access to a vehicle suitable for business purposes.**
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£38,000.00 per year
**Benefits**:
- Company pension
- Work from home
Supplemental pay types:
- Yearly bonus
**Experience**:
- Income Management: 1 year (required)
Work Location: In person
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