Income Recovery Officer

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom PERFECT MOSSION LIMITED Full time

Income Management:


Maximising the collection of all rental income and other monies, by taking proactive action with tenants and leaseholders or residents of the temporary housing service to maximise their income, minimising their outgoings and enabling them to pay their rent effectively and, where this is not possible, to instigate court action to minimise rent arrears.


To prevent homelessness and support tenancy sustainment by providing advice on Welfare reform changes including welfare benefits and worklessness, and to promote financial and digital inclusion to all Council tenants.


EXPERIENCE


Experience providing customer focussed services and working with difficult or vulnerable customers on the telephone & face-to-face in a busy & often stressful working environment.


Experience of working in debt recovery and giving benefit advice, including working with Universal Credit claimants, or be able to demonstrate the ability to acquire specific knowledge through training.

Experience of visiting customers in a face-to-face service setting, including within their own homes, which may be outside of normal working hours

Experience of dealing with rent arrears owed by social housing tenants

KNOWLEDGE
Knowledge and understanding of the difficulties faced by people with debt problems

Knowledge of Universal Credit including it's housing costs element and of welfare benefits

Knowledge of benefits legislation

Knowledge of financial procedures and process e.g. debt recovery

Operational understanding of relevant Housing Law

Job Types:
Full-time, Temp to perm

Contract length: 8 months

Salary:
£11.00-£12.00 per hour

Benefits:

  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Overtime

Experience:

  • SOCIAL HOUSING: 4 years (required)

Work Location:
In person

Reference ID:

PERFECT
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