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Customer Support Representative

4 months ago

Port Talbot, United Kingdom FREUDENBERG Flow Technologies Full time

Responsibilities
- Provides customer services relating to sales, sales promotions, installations and communications
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
- Develops organization-wide initiatives to proactively inform and educate customers
- Develops improvement plans in response to customer surveys
- Qualifications
- Have a good understanding of the type of manufacturing processes, materials and procedures involved in the FO&GT product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
- Capable of understanding technical drawings, data sheets and specification documents.
- Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
- Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
- All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
- Self-motivated, be able to work well under pressure and meet set deadlines.
- Attention to detail; be able to work with figures and calculations accurately.
- Excellent organization and time-management skills.
- Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
- The customer base is international, and a foreign language is an asset.

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person