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Customer Support Advisor

2 months ago

Port Talbot, United Kingdom Hays Business Support Full time

Your new company

Your new company is a highly reputable company based in the heart of Port Talbot. My client is a global manufacturing firm who are seeking an experienced Customer Service individual to join their team on a permanent basis.

Your new role

Your new role as a Customer Support Advisor is a varied role. Your responsibilities will include but not be limited to:

Being the first point of contact for any customer queries
Building and maintaining strong relationships with internal and external customers
Liaising with other internal departments to execute orders
Processing orders onto the system
Ensure that all customer claims and complaints are resolved effectively, accurately and timely
Monitor and track lead times, order and production status and keep customers updated
Provide status updates when requested
Building quotations to send out to customers
What you'll need to succeed

The successful candidate will be experienced in customer support within a manufacturing environment. You will be IT literate with proficiency in the Microsoft Package. Further to this, you will be a great communicator, both verbally and in writing. You will be detail orientated with the ability to work to a high accuracy. The successful candidate will also possess great time management and organisational skills. Previous experience using SAP is also desirable.

What you'll get in return

In return, you will receive a competitive salary up to £26,200. The organisation offers a generous holiday allowance and pension scheme. Further to this, the organisation has free parking on site. You will be joining a well established team within a welcoming organisation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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