Customer Service Advisor

4 weeks ago

Port Talbot, United Kingdom Yolk Recruitment Ltd Full time

Customer Service Advisor

Yolk Recruitment are partnered with a leading company in the energy sector, committed to delivering innovative solutions to their clients worldwide. As a Customer Service Advisor you will be apart of the Projects team where you will coordinate and deliver exceptional administrative support to both internal and external clients, ensuring seamless operations across our Proposals, Customer Service, and Project Teams. This role is pivotal in maintaining business continuity and flexibility within our commercial functions.

Key Responsibilities:

Proposals Function:

  • Manage and compile quotations and tenders from initial client contact to purchase order contract review.
  • Conduct detailed technical assessments and liaise with various departments to ensure accurate and competitive quotations.
  • Prepare and submit quotation packages, ensuring timely and professional customer communication.
  • Verify purchase orders against quotations and prepare handover packages for the execution team.

Execution Function:

  • Oversee the order process for regular business and projects, ensuring timely delivery and client satisfaction.
  • Hold weekly project/order review meetings and provide status reports.
  • Serve as the single point of contact for the designated site, addressing all relevant issues.
  • Monitor order status and implement recovery plans as needed.
  • Coordinate with the dispatch department to ensure prompt and accurate order dispatch.

Project Team Responsibilities:

  • Manage higher complexity projects as part of a team comprising a Project Manager, Project Engineer, and Project Coordinator.
  • Process orders in SAP, initiate material procurement, and start production activities.
  • Liaise with purchasing to ensure orders are placed and tracked accurately.
  • Monitor daily progress by interrogating SAP, ensuring timely material arrival and production linkage.
  • Coordinate shipments, create packing lists, and communicate with customers for pickup.
  • Handle invoice and other queries throughout the project lifecycle.

Document Control:

  • Understand customer documentation requirements for review and approval.
  • Send documents to customers, track their status, and ensure timely approvals.
  • Collate test reports, material certificates, and build comprehensive dossiers.
  • Track, chase, and upload documents to portals, ensuring all certifications are properly documented.

Qualifications/Experience:

  • Proficiency with SAP or MRP systems and document portals (e.g., SharePoint, PIMS, Ariba).
  • Strong skills in Microsoft Office (Word, Excel, Outlook) and the ability to export data from SAP to Excel for reporting.
  • Commercial awareness, understanding the order-to-invoice process.
  • Experience in manufacturing is a bonus, but candidates from diverse backgrounds like retail or government sectors are welcome.
  • A willingness to learn and an interest in process improvement.
  • Strong decision-making and problem-solving abilities.
  • Excellent communication skills, both written and oral.
  • Detail-oriented with strong numerical skills.
  • Ability to work under pressure and meet deadlines.

Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.

Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.

  • Customer Service Advisor

    7 months ago

    Port Talbot, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital. **Location**: On-site at Neath Port Talbot Hospital **Contract**: Full Time, permanent **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the...

  • Customer Service Advisor

    5 months ago

    Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_ Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a...

  • Customer Service Advisor

    5 months ago

    Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_ Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a...

  • Customer Support Advisor

    2 weeks ago

    Port Talbot, United Kingdom HAYS Full time

    Customer Service Advisor - Port Talbot - Permanent Your new company Your new company is a highly reputable company based in the heart of Port Talbot. My client is a manufacturing firm who are seeking an experienced Customer Service individual to join their team on a permanent ;

  • Service Advisor

    5 months ago

    Port Talbot, United Kingdom Runtech Ltd Full time

    **Service Advisor - Port Talbot** **Runtech is a national leading managed service partner specialising in manned or unmanned vehicle, plant, and transport solutions. We pride ourselves on fostering a great working environment, so if you’re passionate about doing great things in a fast-moving industry, we’d love to hear from you!** **Key attributes** -...

  • Customer Service Advisor

    5 months ago

    Port Talbot, United Kingdom Transport for Wales Full time

    _**Please note: We are actively recruiting for our talent pool for Bridgend, Port Talbot & Neath Stations. There are no positions immediately available.**_ **Equal Opportunities** At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different...

  • Customer Service Advisor

    5 months ago

    Ellesmere Port, United Kingdom Hotgolf Limited Full time

    Hotgolf are looking for a Customer Service Advisor to join our busy team and help support our customers in a polite, efficient way. This is a full time role for which we are looking to recruit as soon as possible. The position requires someone who is quick to learn, preferably with experience communicating via on-line platforms ideally with an understanding...

  • Christmas Customer Advisor

    5 months ago

    Talbot, United Kingdom Boots Full time

    Summary Job Reference: - 217880BR Llanstrisant, Talbot Green Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Llanstrisant, Talbot Green Retail Park store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...

  • Sales Advisor

    6 months ago

    Port Talbot, United Kingdom Spartan MF Limited Full time

    Sales Advisor at Spartan Motor Factors (formally Cynffig Motor Factors) Working 42 hours per week - Mon - Fri and every other Saturday morning Driving licence is an advantage - You will be working within the sales team on sales of product promotions. - You will be answering telephone queries and dealing with electronic queries - You must fully satisfy...

  • Retail Customer Assistant

    6 months ago

    Port Talbot, United Kingdom Royal Voluntary Service Full time

    Royal Voluntary Service has an opportunity available for a **Retail Customer Assistant **to join our team at **Neath Port Talbot Hospital RVS Shop, Baglan Way, Port Talbot**. You will join us on a part-time, permanent basis working weekends, and in return, you will receive a competitive salary of **£11.72 per hour**. **About the Retail Customer Assistant...

  • Customer Service Advisor

    5 months ago

    Ellesmere Port, United Kingdom 3R Consulting Full time

    Customer Service Advisor - Travel **Salary**: £22,200 + 1.5x hourly rate on a weekend, and annual bonus. Hours: Operating hours from 08:00 - 20:00 Monday - Friday worked on a rota basis. You will be required to work a minimum of 13 Saturdays or Sundays in the year (paid at 1.5x the hourly rate) Benefits: Hybrid options, Social Events, Enhanced Annual...

  • Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks £26,862,26 & OTE £32,146.07 + Benefits Full Time - Permanent Create experiences you can be proud of. Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all...

  • Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks £26,862,26 & OTE £32,146.07 + Benefits45 HoursGood, honest, rewarding work its how were built! In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all...

  • Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks £26,862,26 & OTE £32,146.07 + Benefits Full Time - PermanentCreate experiences you can be proud of.Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer...

  • Liz Earle

    5 months ago

    Talbot, United Kingdom Boots Full time

    Summary Job Reference: - 218601BR Llanstrisant, Talbot Green Retail Park Permanent **Passionate about people and beauty? Build a career with Liz Earle...** **As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor...

  • Customer Service Advisors

    4 weeks ago

    Port Talbot, Neath Port Talbot, United Kingdom Candour Talent Ltd Full time €26,265

    Job Title: Customer Support Representative Employment Type: Permanent Working Hours: Monday - Thursday 8.Candour Talent Recruitment are currently recruiting for a Customer Support Representative to join our well-established client based in the Port Talbot area. This role presents a unique chance to become a part of a dedicated team within a...

  • Technical Support Advisor

    1 month ago

    Port Talbot, United Kingdom CV-Library Full time

    Job Title: Technical Support Executive – Projects Team Location: Port Talbot Salary: £26,265k + 5% Annual Bonus We are looking for candidates that are used to working in a fast-paced environment, with a technical background and with quotation experience. The role of the Technical Support Advisor is is to provide first class customer service...

  • Customer Service Assistant

    5 months ago

    Port Talbot, United Kingdom Numeris Footwear Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity for someone who enjoys interacting with people and has...

  • Manual Handing Trainer/advisor

    7 months ago

    Port Talbot, United Kingdom Swansea Bay University Health Board Full time

    We have an exciting opportunity for a dedicated and enthusiastic professional to join our Health and Safety department as a Manual Handling Trainer/Advisor providing professional manual handling service and support to our service groups across SBUHB. As a Manual Handling Trainer/Advisor at SBUHB you will work with the Manual Handling Strategic Advisor and...

  • Customer Service Coordinator

    5 months ago

    Port Talbot, United Kingdom Recycle Direct Full time

    **Job description** An opportunity has arisen for a customer focussed Service Delivery Coordinator to join this well established Engineering company specialising in the Installation, refurbishment, service and repair of all kinds of recycling machinery worldwide. **Responsibilities**: Overseeing 5 Service engineers and associated support staff Interacting...