Customer Service Administrator

4 months ago

Amersham, United Kingdom BRUIN Financial Full time

Permanent
- Amersham,

**Ref**: 35386

Customer Service Admin Assistant - Amersham - 22k

An exciting opportunity has arisen to join a leading financial consultancy based in Amersham. The Financial Services Organisation is seeking a Customer Service Admin Assistant to join on a full time permanent basis.

Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? No Evenings or Weekends You will be provided with full training and previous experience with pensions is not required.

**Administration Assistant**
We are seeking an administration assistant to support our pension scheme administration service.
You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.
The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.
No prior pension administration experience is needed as all training will be provided.

**Role and Responsibilities**
- Opening and processing post.
- Scanning and indexing documents and digital images.
- Answering in-bound calls and resolving queries.
- Prioritising work to ensure delivery in accordance with client Service Level Agreements.
- Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
- Maintain a culture which reflects Premier’s values, and puts the member at the heart of all activities.
- Keeping up to date with procedural, technical and scheme changes.
- Participation in ad-hoc administration projects/exercises.
- Identifying and recording non-core fee events.
- Liaising with contacts to maintain and build strong client relationships.

**Person Specification**
- A-Level or equivalent.
- GCSE English and mathematics (A-C).
- Strong numeracy skills.
- Strong literacy skills.
- Strong data input skills
- Strong MS office skills.
- At least 2 years’ office work experience. (Desirable)
- Contact or call centre experience. (Desirable)

If you think you have the skills required and would like to apply, please submit your CV or contact Chris Neal at Bruin Financial.

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