Customer Service Account Administrator

1 month ago

Amersham, Buckinghamshire, United Kingdom Civica UK Ltd Full time
About the Role

Civica is a leading provider of software solutions for public services, and we're seeking a skilled Customer Service Account Administrator to join our team. As a key member of our Healthcare Medical Billing Division, you'll be responsible for providing exceptional support to our clients and ensuring the smooth operation of our billing processes.

Key Responsibilities
  • Manage client accounts and provide timely and accurate billing and payment processing
  • Ensure high-quality customer service and support to our clients, including phone and email communication
  • Collaborate with internal teams to resolve any issues or concerns related to billing and customer service
  • Maintain accurate records and reports to ensure compliance with regulatory requirements
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Strong analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced environment
  • Proficiency in MS Office and other relevant software applications
  • Ability to work independently and as part of a team, with a flexible and adaptable approach
What We Offer

Civica is committed to creating a positive and inclusive work environment, where our employees can thrive and grow. As a valued member of our team, you'll enjoy a range of benefits, including:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to work on challenging and rewarding projects that make a real difference to people's lives
About Civica

Civica is a global leader in software solutions for public services, with a mission to deliver innovative and effective solutions that improve the lives of citizens. We're passionate about creating a positive impact, and we're committed to building a diverse and inclusive team that reflects the communities we serve.

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