Customer Service Account Administrator

4 weeks ago

Amersham, Buckinghamshire, United Kingdom Civica UK Ltd Full time
About the Role

Civica is a leading provider of software solutions for public services, and we're seeking a skilled Customer Service Account Administrator to join our team. As a key member of our Healthcare Medical Billing Division, you'll be responsible for providing exceptional support to our clients and ensuring the smooth operation of our billing processes.

Key Responsibilities
  • Manage client accounts and provide timely and accurate billing and payment processing
  • Ensure high-quality customer service through effective communication and issue resolution
  • Collaborate with internal teams to resolve billing and payment discrepancies
  • Develop and maintain strong relationships with clients to drive business growth and retention
Requirements
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in MS Office and other relevant software
  • Experience in customer service or a related field
What We Offer

Civica is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a valued member of our team, you'll enjoy a range of benefits, including:

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Flexible working arrangements and work-life balance
  • A dynamic and supportive team environment
About Civica

Civica is a global leader in software solutions for public services, with a mission to deliver critical services that make a positive impact on people's lives. We're passionate about creating a culture that values diversity, inclusion, and innovation, and we're committed to making a difference in the communities we serve.

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