Customer Call Operator
3 days ago
Astraline, part of Johnnie Johnson Housing, supports thousands of people across the UK to stay safe and live independently at home. We work in partnership with healthcare professionals, local authorities, housing associations and health and social care providers to deliver efficient and person-centred care for their customers and are constantly growing and offering our service to even more people who need us .
Our Customer Call Operators deliver an outstanding support service. They respond to and prioritise calls generated by the Telecare Monitoring System, some of which can be emergency in nature. You’ll use your fact finding and problem-solving skills to log, assign and pass on repairs calls and contact appropriate agencies in emergency situations.
It’s an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making. Once certain requirements are met you will be able to complete some shifts from home for which all kit will be provided. You can, however, choose to work from our office all the time if this suits you.
So now you’ve heard a bit about the role, let us tell you a bit about the team It’s important to know who you might be working with, right?
Our Team
You will report directly into our Team Co-ordinator and sit within a close-knit team of approx. 10 other colleagues, some in the office and some working from home. They work hard to get help for our residents; some of whom are vulnerable, the help they need. What makes this role different is that it’s not a typical call centre environment - it’s a lovely, modern new office with a really homely feel about it. As well as providing support to the organisation and our customers, we support each other too. We work hard but we also like to have fun and you’ll often find us catching up outside of work.
We’ve got full time positions available - we’re here 24/7 for our customers, so the role will be covering a variety of shifts including during the day, in the evening, during the night or at weekends. There may even be a requirement to cover bank holidays.
And the benefits of working for us?
We’ve adopted a completely hybrid way of working, meaning once you’re up and running and fully trained in the role, you can work from home and/or our brand new (and very swanky) Innovation Hub, Eden Point in Cheadle Hulme
We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, healthcare discounts, and loads more fantastic benefits too - you can find out more about these on our careers site
About us
Johnnie Johnson Housing are a not-for-profit housing association, housing over 7,000 residents across the North West, North East, Yorkshire and Derbyshire and specialise in independent living for the over 55s. Our vision Living Longer, Living Better is simply about helping people age well and live independently for longer in their own homes.
-
Customer Call Operator
6 days ago
Cheadle, United Kingdom Johnnie Johnson Housing Trust Full timeAstraline, part of Johnnie Johnson Housing, supports thousands of people across the UK to stay safe and live independently at home. We work in partnership with healthcare professionals, local authorities, housing associations and health and social care providers to deliver efficient and person-centred care for their customers and are constantly growing and...
-
Customer Call Operator
7 months ago
Cheadle, United Kingdom Johnnie Johnson Housing Full time**Customer Call Operator** **Hybrid working from Cheadle and home **(after successful settling in period) **Starting salary £20,475 (increasing to £22,575 after 12 months)** **Permanent, Full Time range of shifts available must be able to work a mix of earlies, lates and occassional nights.** Are you looking for a new challenge? Are you able to keep...
-
Customer Call Operator
7 months ago
Cheadle Hulme, United Kingdom Johnnie Johnson Housing Full timeDo you thrive in a fast-paced environment and have a passion for exceptional customer service? Are you looking for a new challenge? Do you like to make a difference? If this sounds like you, this could be your perfect role. Astraline, part of Johnnie Johnson Housing, supports thousands of people across the UK to stay safe and live independently at home....
-
Customer Call Operator
6 days ago
Cheadle Hulme, United Kingdom Johnnie Johnson Housing Full timeAstraline, part of Johnnie Johnson Housing, supports thousands of people across the UK to stay safe and live independently at home. We work in partnership with healthcare professionals, local authorities, housing associations and health and social care providers to deliver efficient and person-centred care for their customers and are constantly growing and...
-
Call Centre Advisor
4 days ago
Cheadle, United Kingdom Podium Recruitment Limited Full timeWe are working with a leading Car Finance Broker Based in Manchester and we are on the lookout for a Car Buying Assessor focussing on the customer journey from start to finish, offering honesty and clarity throughout the buying process. 33 days holiday including bank holidays Every other Saturday Required & Every Other Sunday Required - Be the voice of the...
-
Call Handler
3 days ago
Cheadle, Borough of Stockport, United Kingdom CV-Library Full timeAre you looking for a new role within customer services? We are currently recruiting for an Customer Call Operator to join a busy and successful Housing Association based in Cheadle. This role will partake over a 7 day operation working across multiple shifts, previous experience within a customer service setting would be essential for this role. Working...
-
Call Handler
2 days ago
Cheadle, Borough of Stockport, United Kingdom Jobwise Ltd Full timeAre you looking for a new role within customer services? We are currently recruiting for an Customer Call Operator to join a busy and successful Housing Association based in Cheadle. This role will partake over a 7 day operation working across multiple shifts, previous experience within a customer service setting would be essential for this role. Working...
-
Customer Support Operator
2 days ago
Cheadle, United Kingdom Johnnie Johnson Housing Trust Full timePermanent, Full Time (35 hours per week), range of shifts available Are you looking for a new challenge? Are you able to keep calm and support people who may be in difficulty? Do you have great problem-solving skills? If this sounds like you, this could be your perfect role. Our Astraline Customer Support Operators deliver a 24/7, 365 days a year,...
-
Outbound Customer Advisor
6 months ago
Cheadle, United Kingdom The AA Full time**What will I be doing?**: **What will I be doing?** - Supporting a high-volume outbound customer service contact centre - Making outbound calls to new, existing and previous customer about our emergency breakdown cover - Calling new and previous customers who have received online quotes - Calling existing customers about their membership renewal - Striving...
-
Customer Support Operator
2 days ago
Cheadle, United Kingdom Johnnie Johnson Housing Full time**Permanent, Full Time (35 hours per week), range of shifts available** Are you looking for a new challenge? Are you able to keep calm and support people who may be in difficulty? Do you have great problem-solving skills? If this sounds like you, this could be your perfect role. Our Astraline Customer Support Operators deliver a 24/7, 365 days a year,...
-
Customer Advisor
7 months ago
Cheadle, United Kingdom The AA Full time**This is the job**: **Job Title**: The AA Team **Location**: Cheadle **Salary**: £23,526 (£11.31 p/h) **Bonus**: Average bonus £4000 per year with potential to exceed based on performance **Contract**: Full time - permanent **Hours**: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am...
-
Customer Advisor
7 months ago
Cheadle, United Kingdom The AA Full time**This is the job**: **Job Title**: The AA Team **Location**: Cheadle **Salary**: £24,500 **Bonus**: Average bonus £4000 per year with potential to exceed based on performance **Contract**: Full time - permanent **Hours**: 40 hours over 5 days a week, Monday to Friday shifts between 8am - 7:15pm and alternate Saturday shifts between 9am - 5:15pm **If...
-
Call Centre Team Manager
7 days ago
Cheadle Hulme, United Kingdom Johnnie Johnson Housing Trust Full timeAre you an exceptional leader that can inspire others? Are you creative and a real people person? If so, we want to hear from you! Astraline, part of Johnnie Johnson Housing, supports thousands of people across the UK to stay safe and live independently at home. We work in partnership with healthcare professionals, local authorities, housing associations...
-
Customer Service Advisor
7 months ago
Cheadle, United Kingdom Caroo Full time**Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...
-
Customer Service Advisor
7 months ago
Cheadle, United Kingdom IMS EURO LTD Full timeCustomer Service Advisors are accountable for a range of customer service and satisfaction targets: - Accurate and speedy order processing. - Discrepancy resolution. - Product promotion. - Call answering KPI’s - SLA with existing Customers - Ensuring all orders and calls are processed quickly and efficiently and the flow rate of orders is clearly...
-
Customer Service Advisor
6 months ago
Cheadle, United Kingdom The AA Full time**This is the job**: **Job Title**: Customer Service Advisor **Location**: Cheadle **Salary**: £21,320 **Contract**: Full time - permanent **Hours**: 36.25 hours which will fall between the following shift pattern - Monday-Friday 9-6 Saturdays 9-5 If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at...
-
Customer Service Advisor
7 months ago
Cheadle, United Kingdom Caroo Full timeRole: Customer Service Advisor / Assessor Location of Customer Service Advisor: Cheadle Skills or Customer Service Advisor : Call handling, customer service Salary of Customer Serivce Advisor: Up to £22,000 + Bonus The Benefits of a Customer Service Advisor: - Performance based bonus - Discount on Highstreet stores and restaurant - 25 days Holiday -...
-
Customer Service Representative
7 months ago
Cheadle, United Kingdom Caroo Full timeRole: Customer Service Representative / Assessor Location of Customer Service Representative: Cheadle Skills or Customer Service Representative : Call handling, customer service Salary of Customer Serivce Representative: Up to £22,000 + Bonus The Benefits of a Customer Service Representative: - Performance based bonus - Discount on Highstreet stores and...
-
Customer Service Advisor
7 months ago
Cheadle, United Kingdom Together Full timeCompany Description **We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow. Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make...
-
Commercial Operations Support
1 day ago
Cheadle, United Kingdom D&R Partners Recruitment Limited Full timeCommercial Operations Support Lakeside, Cheadle Up to £23,000 D&R partners are currently representing the largest specialist finance lender in the United Kingdom. Our client has over 40 years of successful trading which has allowed them to position themselves as market leader. Our client offers a range of mortgage and secured loan products to...