Customer Service Support

2 weeks ago


Haywards Heath, United Kingdom Collinson Full time

Purpose of role:_
- Key Responsibilities:_
- Customer (Partner) relationship Management
- Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions;
- Provide administrative support to the end-user, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues;
- Quickly comprehend existing tools, procedures and reporting processes;
- Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access in a timely manner and when escalation is required, manage escalation through to resolution and close with the partner;
- Track the partner technology hardware and accessories inventory;
- Analyse and monitor Partner activity and pro-actively ensure any potential issues identified are resolved efficiently;
- Support the Business Operations Team in other special projects.

Experience required:

- Customer support experience.
- Experience in business solutions.
- Proficiency with Microsoft Office tools: Word, Excel, PowerPoint.
- Proficiency with process mapping.
- Basic networking skills.



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