Part Time Customer Service Advisor

1 month ago


Haywards Heath, United Kingdom Medserv Full time

**About Medserv**:
Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specializing in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP's, clinics, as well as hospitals.

**Role Overview**:
The Remote Practice Management team provides secretarial support to a number of Private Hospital consultants across the UK. As part of the significant growth of the company, we are looking for new starters to assist in the handling of the high volume of calls to these client's phone lines. We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our clients by answering patients and hospitals calls to their clinics. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. To be a successful call centre representative, you should be customer-focused and detail-oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

**Duties and Responsibilities**:

- Deal with a high volume of incoming queries
- Ensure daily SLAs are met and adhered to e.g AHT, Average calls per day, Offline time
- Record all interactions on the company practice management system
- Maintain a professional and courteous manner at all times
- Adhere to GDPR requirements
- Maintain a positive and professional relationship with all clients/patients and callers
- Liaise with other teams/team members to ensure first-call resolution
- Ad-hoc duties as they arise or requested by manager/supervisor

**Requirements**:

- Excellent command of both verbal and written English
- Previous experience dealing with a high volume of calls is preferable
- Have a patient and calm telephone manner
- Ability to work in a fast-paced environment
- Be motivated to reach targets and meet daily SLAs
- Willing to learn and increase knowledge base
- Ability to adapt to change and increased volumes

**Package**:

- Competitive salary
- DOE
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- EAP
- Gym membership
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive scheme i.e. commuter and bike to work

**Additional Information**:

- This role is office-based
- WFH is not an option at this time
- Part time hours 9.30am - 2.30pm. (we are slightly flexible on this to suit)
- Full training will be provided



  • Haywards Heath, United Kingdom Barclays Bank PLC Full time

    Customer Service Advisor Haywards HeathSalary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsShift -...


  • Haywards Heath, United Kingdom Page Personnel Full time

    Office Based - Strong Progression **About Our Client**: Our client based in Haywards Heath is a prominent player. With a sizeable team spread across multiple locations, they are noted for their dedication to providing exceptional service to their customers. Responsibilities for a customer service advisor - Tracking orders and resolving delivery issues. -...

  • Parts Advisor

    1 month ago


    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Parts Advisor - Motor industry Full time permanent role Mon-Fri 0800-1700 and every other Saturday morning 0800-1230 Haywards Heath area - Due to rural workplace location it is essential be a driver and have your own vehicle **Salary**: £22000 per year plus very good company benefits We are delighted to be working alongside a very established and...


  • Haywards Heath, United Kingdom Huntress Full time

    Customer Service Advisor Temporary £14.15 p/h Haywards Heath - 100% office based Do you pride yourself on delivering effective customer service? Can you commit to a 2-month assignment and start immediately? This could be the role for you! Previous experience of providing excellent customer service, a confident telephone manner, high attention to...


  • Haywards Heath, United Kingdom Flexible Solutionz Full time

    We are looking for 6 customer service advisors to join a growing team starting in January 2024! Our client is an award winning, fast growing motor insurance company, known to be great to work for! Responsible for managing motor claims, including vehicle and property damage, your role will involve managing claims from capture to completion, keeping costs...

  • Service Advisor

    52 seconds ago


    Haywards Heath, United Kingdom Jago Consultants Full time

    **Job role - _Service Advisor_** **Location - _Haywards Heath_** **Salary - _Dependant on experience (up to £32,000 OTE)_** I am recruiting for a very fast growing VAG automotive dealership in the **Haywards Heath** area who are looking for an experienced **Service Advisor** to join their hugely successful dealership. **_Service Advisor job duties...

  • Service Advisor

    1 month ago


    Haywards Heath, United Kingdom Lavender Motors Ltd. Full time

    We are looking for someone who can work as part of the team but also someone who has initiative and who takes ownership and responsibility for the task at hand. As a Service Advisor you will deal directly with customers, scheduling service work for their vehicles and informing them of any additional repairs required. You will handle administrative and...


  • Haywards Heath, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Customer Services Advisor to join their fast-paced company. We’re recruiting for talented and motivated individuals with a passion for continuous improvement in a customer service focused role! This is an exciting...

  • Customer Service Advisor

    59 minutes ago


    Haywards Heath, United Kingdom Flexible Solutionz Full time

    My client is a fast growing company based in Haywards Heath. They are looking to recruit a team of 10 x customer service advisors to join their current team. Start date will be the 24th April 2023; no holiday can be taken in the first 4 weeks training period. Interviews will take place throughout the last 2 weeks of March. Hours of work are 9:00am -5:30pm...


  • Haywards Heath, West Sussex, United Kingdom First Recruitment Services Full time

    We are delighted to be partnered with our established and highly reputable client as they seek to recruit a Customer service advisor (retail) to join their team on a full time basis. This is an excellent opportunity to join a forward thinking business who have shown exceptional levels of growth and who have a great reputation within their field. We are...


  • Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Customer Support Advisor Mon-Fri 0900-1700 office hours - no weekends! Permanent role - office based Haywards Heath - no parking on site but very close to the station area and free street parking nearby Salary £22000-£24000 depending on experience plus very good company benefits. These roles are full time permanent, inbound calls only - this is not a...

  • Parts Advisor

    5 days ago


    Kings Heath, United Kingdom Hawkfield Recruitment Full time

    Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Birmingham area. Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would...

  • Parts Advisor

    4 days ago


    Kings Heath, United Kingdom Hawkfield Recruitment Full time

    Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Birmingham area.Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would...

  • Service Advisor

    1 month ago


    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Service Advisor / receptionist - Motor Sector Haywards Heath Full time permanent role - office based Mon-Fri office hours plus every other Sat morning 0830-1230 **Salary**: £25000-£26000 per annum plus good company benefits We are delighted to be recruiting for our client who is a very established, independent garage offering car repairs, MOT and...

  • Parts Advisor

    1 month ago


    Broadbridge Heath, United Kingdom Silcom Recruitment Limited Full time

    **The Role**: This vacancy is a great opportunity to join a well-respected and progressive business where you can secure a new career and be a part of a highly respected organisation. **Responsibilities & Requirements of a Parts Advisor**: Assisting the Parts Sales team by conducting outbound prospecting and lead generation activity to deliver warm,...


  • Thornton Heath, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service AdvisorTalented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.Responsibilities of a Bodyshop Customer Service AdvisorWork efficiently in a fast-paced accident repair centreDealing with customer...


  • Holton Heath, United Kingdom TeamJobs Full time

    **Are you looking for a Customer Service Advisor role working for a long-established privately-owned company?** We are looking for a Customer Service Advisor for a company who thrive off providing a leading technology-based network delivering direct services to small, medium, and corporate businesses. **Located in Poole, offering a salary of...

  • Service Advisor

    3 weeks ago


    Flackwell Heath, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - High WycombeSalary: Basic 28,000 OTE 45,000 + and company benefitsWorking hours: Monday to Friday, 8am - 6pm, 1 in 2 Saturday mornings - full time, permanent positionOC17730We have a new vacancy for a Service Advisor for my client's main dealership in High Wycombe. Excellent opportunity for a Service Advisor to join a high...

  • Service Advisor

    3 weeks ago


    Flackwell Heath, United Kingdom Octane Recruitment Full time

    Service Advisor Vacancy - High WycombeSalary: Basic 28,000 OTE 45,000 + and company benefitsWorking hours: Monday to Friday, 8am - 6pm, 1 in 2 Saturday mornings - full time, permanent positionOC17730We have a new vacancy for a Service Advisor for my client's main dealership in High Wycombe. Excellent opportunity for a Service Advisor to join a high...

  • Sales Advisor

    5 days ago


    Haywards Heath, United Kingdom Pets Corner UK Full time

    Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our Haywards Heath store. We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store! We are dedicated to providing the best customer service and nutrition...