Customer Service Advisor
2 weeks ago
**Are you looking for a Customer Service Advisor role working for a long-established privately-owned company?**
We are looking for a Customer Service Advisor for a company who thrive off providing a leading technology-based network delivering direct services to small, medium, and corporate businesses.
**Located in Poole, offering a salary of £22,000.**
**Monday to Friday - Overtime available.**
- 20 days holiday + bank holidays
- Company Pension
- Work from home once trained
- Yearly bonuses and pay rises
- Relaxed laid back working environment
**Key Responsibilities**
- Responsible for resolving customer queries. Respond to customer billing information requests
- Resolving daily service issues, logging faults and updating tickets
- Client management (large accounts, IVRs, Transcriptions, Holiday routings)
- Ensuring all manual invoice and pro forma invoice requests are processed and dispatched on a timely basis.
- Processing of credit notes in compliance with the company’s credit procedures.
- Other commercial duties as and when required as the role develops organically.
**Person Specification**
- Personable and capable of building strong relationships.
- PC Literate - confident both in Excel, Outlook and Web Applications
- Confident and polite manner essential
- Evidence of first class personal organisational capabilities is important
The company is growing rapidly, it is expected that the individual will thrive off and be reactive to the challenges.
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