Service Advisor
1 month ago
Service Advisor / receptionist - Motor Sector
Haywards Heath
Full time permanent role - office based
Mon-Fri office hours plus every other Sat morning 0830-1230
**Salary**: £25000-£26000 per annum plus good company benefits
We are delighted to be recruiting for our client who is a very established, independent garage offering car repairs, MOT and servicing throughout Mid Sussex. This employer has great reputation for customer satisfaction and are one of the most establishedbusinesses of their type in the local area. Excellent environment in which to work.
**The role**:
As a Customer Service Advisor / Receptionist you will deal directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. You will handle administrative and customer relations aspects of the servicedepartments operations. You will demonstrate professionalism, persistence and excellent communication skills over the phone and face to face.
You'll play a key role in engaging with customers. Customer Service is the primary focus of your role and you'll be supported fully in your development within this role.
**Your duties include**:
- Greeting customers, handling enquiries and scheduling work
- Answering the telephone
- Interpreting customer concerns and comments and liaising with the Service Manager and Workshop controller
- Liaising with customers and gaining authorisation for any additional work required
- Keeping customers fully informed and arranging vehicle collections and deliveries
- Handling customer concerns
- Responding to customer requests
- Preparing estimates for the customer
- Preparing invoices for the customer
- Operating a customer follow-up system and recording results
- Ensuring Reception area is tidy and presentable
- Taking payment and recording method
- Opening, reading and distributing incoming mail
- Setting up and maintaining paper and electronic filing systems for records purposes
**You are Responsible for**:
- Ensuring customers are kept fully informed throughout the process
- Answering the telephone in a timely manner
- Meeting and greeting customers
- Operating a customer follow-up system and recording results
- Ensuring payment methods are recorded accurately
- Ensuring work space and customer waiting area is clean and tidy
**Skills Required**:
- A professional manner
- Excellent communication skills, both written and verbal
- Good organisational skills
- Attention to detail
- Excellent numeracy skills
- The ability to multi-task
- The ability to gather technical information and relay it in a way that customers will understand
- Good time management skills
- Previous experience of working within the motor sector is desirable but not essential
This is an excellent opportunity to work within a superb, successful, friendly and highly thought of business
First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
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