Customer Service Advisor

2 months ago


Haywards Heath, United Kingdom Page Personnel - UK Full time

Hybrid working
- Good company benefits

**About Our Client**:
Our client is a reputable, medium-sized organisation in the insurance sector, located in Haywards Heath. With a strong presence in the market, they pride themselves on their commitment to customer satisfaction and quality service delivery.

**The Key Responsibilities for a Customer Service Advisor**
- Address customer inquiries promptly and professionally.
- Provide accurate information about insurance policies and processes.
- Maintain and update customer records in the company database.
- Collaborate with team members to meet customer goals.
- Identify and escalate complex issues to the appropriate team.
- Adhere to all company policies and procedures.
- Participate in training and development initiatives.
- Contribute to the overall customer service team performance through effective teamwork.

**The Successful Applicant**:
**A successful Customer Service Specialist should have**:

- A degree or equivalent qualification in a relevant field.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong knowledge of insurance products and services.
- Ability to work effectively as part of a team.
- Proficiency in using customer management software.

**What's on Offer**:

- A competitive salary.
- A supportive work environment that values team collaboration.
- Opportunities for professional development and career advancement.
- A comprehensive benefits package.
- Convenient location in Haywards Heath.
- Contact
- Bibi Bosworth
- Quote job ref
- JN-032024-6369221
- Phone number
- +44 127 320 1205


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