Customer Service Assistant

7 months ago


Epsom, United Kingdom Active Recruiting Consultants Ltd Full time

**GENUINE CAREER DEVELOPMENT OPPORTUNITY - company known for progressing staff. Real chance for either a recent graduate or someone with telephone-based experience to break into the UK's biggest sector - Financial Services**
- **Job Title/Location**: Customer Service Assistant, Epsom/WFH
- **Salary**:£24,000 - £25,000 + bonus/overtime adds c.£1,000 - £1,500 + pension
- **Office/WFH**:Working week is 3-4 days office, 1-2 days WFH. Training period 100% office based
- **Requirements**: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience
- **Role Snapshot**:Dealing with queries from current customers (this is not a ‘sales’ type call handling role), regarding mortgage & savings products. 50% of the role is admin based

**The Company**: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business.
- Maintain an up to date knowledge of all products and services offered by the company
- Pro-actively following up enquiries via marketing and the website
- Carrying out market research and analysis of results when necessary
- Dealing with all general special tasks and projects that are customer related
- Liaise with external suppliers and maintain business relations with third parties as required
- Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training._

**Skills / Experience Required**: For this Customer Service Assistant role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment.

**Additional Information**:The Customer Service Assistant role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500.
- **The Customer Service Assistant post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.**_

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Epsom: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Epsom

Reference ID: arc718



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