Customer Service Administrator

3 days ago


Epsom, United Kingdom ARC Full time

**Job Title/Location**: Customer Services Administrator (Surrey & WFH mix)
- **Salary**: Up to £27,000 + bonus + pension
- **Office/WFH**: All training in the office, upon completion 4 days p/w office based & 1 day p/w WFH
- **Requirements**: Either a recent graduate with some administration or customer service experience, alternatively a non-graduate with experience in complex administration and/or phones based customer service
- **Role Snapshot**: Around 70% phones based dealing with customer administration issues and around 30% actually doing the administration

**The Company**:Our client specialises in lending and retail savings and in recent times have expanded by around 25% in terms of staff headcount (now standing around 175 people) as product demand increases.

**The Role**:This role is based around the efficient and effective administration of Mortgage and Savings Accounts, including complex issues, commercial lending, registration and relevant training of service team personnel. Responsibilitieswill include:

- Undertake all aspects of complex mortgage administration including Buy to Let mortgages, Transfer of Equity, Interest Only mortgage administration and other special external schemes, some of which will involve telephone contact with customers.
- Undertake all aspects of administration relating to Commercial Lending and mortgage arrears operations.
- Take responsibility for the administration of deceased customer accounts, Powers of Attorney and other 3rd party authorities.
- Undertake administration of all centrally managed reports, including any relevant research, correction or communication that arises and any response management that may be required.
- Assist with the training of departmental staff as required.
- Liaise with external suppliers and maintain business relationships with third parties as required.

**Additional Information**: The salary is £25,000 - £27,000 with bonus and pension in addition. Hours are Monday to Friday 9am to 5.30pm, 37.5 hours per week. Initial training all carried out in the office and after a few weeks you will work4 days office/1 day WFH. Great employer to develop with long-term.



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