Head of Sales Contact Centre

2 weeks ago


London, United Kingdom CCP Full time

We are delighted to be working on this fantastic opportunity for our client which is seeking to recruit an experienced, proven sales contact centre operations manager.

You will be leading a small, yet highly dynamic operation of B2B sales focused professionals, all of who are engaging daily with a diverse portfolio of customers to which they are selling large scale, high value solutions.

**To be considered for this role, you MUST**:

- Be highly competent and proven in a prescriptive, sales contact centre setting
- Have extensive outbound sales experience as opposed to inbound
- Be highly detail orientated
- Possess a structured and strategic approach to target, KPI and SLA management
- Have excellent people and performance management capability
- Have the ability to work collaboratively with senior, internal stakeholders as well as external ones
- Competent in supporting team members with handling 'difficult' conversations and challenging calls

**THIS ROLE WILL BE 100% OFFICE BASED WITH NO HYBRID WORKING ARRANGEMENT**

**Job Types**: Full-time, Permanent

**Salary**: £70,000.00-£100,000.00 per year

**Benefits**:

- Company events
- Company pension
- Life insurance

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Outbound, B2B contact centre management: 3 years (required)

Work Location: One location



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