Emergency Department Receptionist, Band 2
2 months ago
Provide a comprehensive and efficient reception service to attendees to the Emergency Department. - Register patients, make referrals using the Hospitals IT System, TrakCare. - To input data entry onto databases as required. - Direct patients where appropriate.
Provide a comprehensive and efficient reception service to attendees to the Emergency Department. - Register patients, make referrals using the Hospitals IT System, TrakCare. - To input data entry onto databases as required. - Direct patients where appropriate to other departments.
- Analyse and deal with non-clinical problems using own initiative to ensure seamless support in the clinical area - Provide knowledge and support for staff and colleagues to enable them to perform their own roles to maximum effect. - To communicate effectively with all callers to the department. - Maintain confidentiality in accordance with Trust directives. - Regularly required to deal with distressed patients and their relatives tactfully as well as showing empathy and understanding in dealing with all enquiries.
- To maintain accurate filing systems of all paperwork. - Take part in performance reviews. Assist with the training and supervision of new colleagues and contribute to the development of efficient working practices. - To work with clinical staff to ensure department achieves performance standards.
- Responsible outside of normal office hours to maintain the rota to ensure 24 hour reception cover is provided in the event of staff sickness. - Occasionally handling patient and general public valuable/lost property.riate to other departments. - Analyse and deal with non-clinical problems using own initiative to ensure seamless support in the clinical area - Provide knowledge and support for staff and colleagues to enable them to perform their own roles to maximum effect. - To communicate effectively with all callers to the department.
- Maintain confidentiality in accordance with Trust directives. - Regularly required to deal with distressed patients and their relatives tactfully as well as showing empathy and understanding in dealing with all enquiries. - To maintain accurate filing systems of all paperwork. - Take part in performance reviews.
Assist with the training and supervision of new colleagues and contribute to the development of efficient working practices. - To work with clinical staff to ensure department achieves performance standards. - Responsible outside of normal office hours to maintain the rota to ensure 24 hour reception cover is provided in the event of staff sickness. - Occasionally handling patient and general public valuable/lost property
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