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Receptionist - Band 2

4 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

The Child and Adolescent Mental Health Service (CAMHS) is looking for a Receptionist to join the friendly supportive team based at Acorn House, Gloucester. This is an exciting time to join our high performing CAMHS team as we continue to expand and develop the range of interventions we offer.

The successful applicant will work as part of a team, providing the first point of contact for young people, their families and professionals. You will have a professional, committed and empathetic approach whilst maintaining confidentiality. You will enjoy working as part of a team demonstrating flexibility and the willingness to contribute to, and become fully involved in, service improvements.

This is a busy but rewarding post, previous reception experience is essential. Working closely with the team you will be responsible for a range of activities, including use of a bespoke patient database and Microsoft office packages. You will need to be highly organised, have excellent IT skills, able to deal with changing priorities and remain calm under pressure. Good interpersonal and communication skills are essential.

It is envisaged that the hours will be worked between the service hours of Monday to Friday 9am to 5pm.

Benefits include;
- competitive pension scheme
- excellent annual leave allowance
- flexible working (where possible)
- continued commitment to your career development
- currently free car parking
- To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service.
- To project the professional image of the business through demonstrating excellent customer care in all activities.
- Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required
- To deal competently and discreetly with queries either face to face or via the telephone using agreed protocols
- Accurate message-taking and timely distribution.
- Update patient data base with details of contact and actions
- Process and distribute incoming mail.
- Maintain building/staff information in support of the Site Responsible Officer.
- To manage electronic room booking system for the Unit.
- To keep the reception / waiting areas tidy and ensure notice boards are up to date
- To provide cover for other administrative staff in their absence or as required by the administration manager
- To ensure that statutory/mandatory training compliance is maintained
- To undertake any other duties as and when required
- Act in ways that support the Trust’s values and ethos, being aware of equality and diversity. Treat everyone with whom you come into contact with dignity and respect

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.