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Receptionist - Band 3

4 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

Wotton Lawn Hospital is an Acute Mental Health Hospital situated near the centre of Gloucester and provides inpatient services for the county of Gloucestershire.

The hospital has four admission wards, a Nurse led Psychiatric Intensive Care Unit (PICU) and a Low Secure Unit (LSU).

We now have an exciting opportunity for an enthusiastic part time Receptionist to join our administration team; the Receptionist must be able and willing to work in a very busy environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change. Although primarily based in Wotton Lawn the post holder may, on occasions, be required to work across other sites as the needs of the service dictate.

The post is a 15 hours per week role over 2 days, Thursday and Friday, incorporating 2 shift patterns on a rolling 2 week rota and includes some evening shifts until10pm.

This post requires the post holder to be able to undertake all statutory and mandatory trainingand post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.
- To provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors
- The post holder will work under indirect supervision and will directly contribute to and Co-ordinate the efficient running of the service.
- To project the professional image of the trust through demonstrating excellent customer care in all activities
- To adopt a constantly flexible approach to ensure that all individual and team objectives are completed efficiently and within given timescale
- To maintain confidentiality at all times
- To build and manage effective and strong relationships and communications with external providers
- To immediately inform the Line Manager of any issues affecting service delivery
- Maintain adequate stock levels of all stationery used within the department
- Ensure the franking machine is functional at all times
- Ensure all visitors/contractors have ID and have signed in/out of the building
- Scanning/laminating and filing of documents when requested

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Wotton Lawn Hospital tour - YouTube