Multilingual Client Onboarding Consultant

2 months ago

Gateshead, United Kingdom SaleCycle Full time

Full Time. Permanent.

Immediate start available post pre-employment checks

Remote & Hybrid working contract available..

**Location**: United Kingdom

**Location Requirements**:
**The Client Onboarding Team...**

Working closely with our Developers and Design teams, you will be responsible for establishing a relationship with your clients and guiding them through the implementation process. Ultimately it is your responsibility to ensure that our software integrates with the client’s website, our campaigns are fully tested end to end, and the implementation is completed as quickly, smoothly and as efficiently as possible while ensuring the client is completely satisfied.

**As a Multilingual Client Onboarding Consultant you will**
- Build and maintain an effective relationship with your clients. Ensuring they are regularly updated on the progress of the implementation.
- Collaborate with our Developers on code development and deployment required to integrate with clients’ websites, thinking creatively when complexities arise.
- Collaborate with both the client and SaleCycle Designers to enable them to create tailored customer remarketing creatives which feed required data to our platform, gaining client approval to allow implementation progression.
- Conduct thorough testing throughout the end-to-end process, collaborating with other teams as necessary, to ensure accurate data capture and maintenance of a reputable client impression.
- As their main point of contact, sustain client satisfaction throughout the implementation, proficiently logging all relevant data which may impact ongoing campaigns or client engagement.
- Provide regular updates against your forecast and the team/business targets, ensuring the Client Onboarding Manager is aware of progress and any ongoing issues. Provide support to the other areas within the business, when required, to maintain business performance and an environment of collaboration and teamwork.

**Essential criteria for the role**
- Experience working to clearly defined, formal processes in a technical customer service or support role.
- Experience within a client-facing environment.
- Experience managing multiple short-term (2-3 months) projects or implementations.
- Be fluent in written and spoken English and preferably 2 other European languages such as Italian, Spanish or French. Any other language skills will be advantageous.

**Personal Skills and Attributes**
- Have the ability to adapt your communication style between customer service, tech talk and senior professionalism
- Have the confidence and gravitas to control the timescales within each implementation, with both internal and external stakeholders
- Be an adaptable, creative thinker with the ability to think outside the box in order to get the right solution for the client and campaign
- Be flexible and organised with changing priorities, as you effectively balance numerous clients’ needs in a fast-paced environment
- Be tech-savvy with the ability to understand and work closely with technical employees
- Also be a committed team player, able to integrate easily into our close-knit environment

**We value our employees here at SaleCycle, so in addition to a competitive salary, we offer great benefits and incentives to our employees. Find out more about how we reward our employees on our Career Site > Company Benefits.**

**Our Recruitment Process**:
If our hiring team feel you could be a good fit for this role, we'll contact you to arrange an initial telephone interview. This will usually be with a member of our HR Team, to briefly discuss SaleCycle, your skills, experience, salary expectations, working location and any questions you may have.

The next stage would be a face to face (or remote) interview with the hiring manager, Head of Client Onboarding. We will use this opportunity to get to know you better and understand what experience and skills you can bring to the team.

As a final stage, you may then be invited for a further interview with and Chief Services Officer.
- We are an equal opportunities employer and value diversity at our company. We do not discriminate based on race, religion, sex, national origin, gender, sexual orientation, marital status, disability status or age._

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